Specialist, Customer Success

Mastercard
Bogotá, Buenos Aires, Santiago, São Paulo, Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-centricity","Communication","Creative problem-solving","Collaboration","Data-driven decision-making"]

Support Services Customer Success priorities across the region by engaging key customers, driving optimization opportunities, and expanding value through Mastercard Network Products. Work with cross-functional teams to translate technical capabilities into clear, customer-centric solutions. Develop scalable training materials and playbooks, analyze customer performance metrics and cyber-related insights, and gather feedback to refine value propositions and improve products and processes.

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Mastercard
Mastercard
1 month ago

Specialist, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Support Services Customer Success priorities across the region by engaging key customers, driving optimization opportunities, and expanding value through Mastercard Network Products. Work with cross-functional teams to translate technical capabilities into clear, customer-centric solutions. Develop scalable training materials and playbooks, analyze customer performance metrics and cyber-related insights, and gather feedback to refine value propositions and improve products and processes.
Location: Bogotá, Buenos Aires, Santiago, São Paulo, Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Engage stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
  • •Identify optimization opportunities that drive customer value and strategic goals through Services network products.
  • •Leverage Services offerings to achieve customer goals and identify opportunities for additional Mastercard products to increase value.
  • •Develop training materials, thought leadership, and customer-facing playbooks that scale internally and externally.
  • •Gather and report customer feedback on product gaps and pain points, refining value propositions and improving products and processes.

Key Requirements

  • •Experience leveraging market analysis and customer engagements to inform strategic decisions and innovation.
  • •Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
  • •Experience using tools/technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
  • •Experience analyzing customer metrics and using data to drive customer success initiatives.
  • •Experience working with large technology/financial services ecosystems such as acquirers/processors, service providers, and digital platform partners.
Experience:PaymentsCybersecurityFinancial servicesB2BDigital platforms
Skills:Customer-centricityCommunicationCreative problem-solvingCollaborationData-driven decision-making
Languages:EnglishSpanishPortuguese

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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