Mastercard

1 day ago

Specialist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support Services Customer Success priorities across the region by engaging key customers, driving optimization opportunities, and expanding value through Mastercard Network Products. Work with cross-functional teams to translate technical capabilities into clear, customer-centric solutions. Develop scalable training materials and playbooks, analyze customer performance metrics and cyber-related insights, and gather feedback to refine value propositions and improve products and processes.

Location: Bogotá, Buenos Aires, Santiago, São Paulo, Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
•Identify optimization opportunities that drive customer value and strategic goals through Services network products.
•Leverage Services offerings to achieve customer goals and identify opportunities for additional Mastercard products to increase value.
•Develop training materials, thought leadership, and customer-facing playbooks that scale internally and externally.
•Gather and report customer feedback on product gaps and pain points, refining value propositions and improving products and processes.

Key Requirements

•Experience leveraging market analysis and customer engagements to inform strategic decisions and innovation.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
•Experience using tools/technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
•Experience analyzing customer metrics and using data to drive customer success initiatives.
•Experience working with large technology/financial services ecosystems such as acquirers/processors, service providers, and digital platform partners.

Experience:PaymentsCybersecurityFinancial servicesB2BDigital platforms

Skills:Customer-centricityCommunicationCreative problem-solvingCollaborationData-driven decision-making

Languages:EnglishSpanishPortuguese

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 day ago

Specialist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bogotá, Buenos Aires, Santiago, São Paulo, Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage stakeholders to study solution viability and understand cyber threats in financial and payment sectors.
•Identify optimization opportunities that drive customer value and strategic goals through Services network products.
•Leverage Services offerings to achieve customer goals and identify opportunities for additional Mastercard products to increase value.
•Develop training materials, thought leadership, and customer-facing playbooks that scale internally and externally.
•Gather and report customer feedback on product gaps and pain points, refining value propositions and improving products and processes.

Key Requirements

•Experience leveraging market analysis and customer engagements to inform strategic decisions and innovation.
•Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus.
•Experience using tools/technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
•Experience analyzing customer metrics and using data to drive customer success initiatives.
•Experience working with large technology/financial services ecosystems such as acquirers/processors, service providers, and digital platform partners.

Experience:PaymentsCybersecurityFinancial servicesB2BDigital platforms

Skills:Customer-centricityCommunicationCreative problem-solvingCollaborationData-driven decision-making

Languages:EnglishSpanishPortuguese

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor