Customer Success Manager - Scale Team

Smartly
Manila
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Problem-solving","Organization","Training","Customer service"]

Drive retention and growth for a large portfolio of advertisers by training customers, increasing feature adoption, and guiding success across cross-functional teams. Build deep knowledge of the Smartly platform and social advertising to solve problems, achieve renewals, and expand accounts, while collaborating with Sales, Marketing, Product, and Engineering.

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Smartly
Smartly
6 months ago

Customer Success Manager - Scale Team

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Last checked: 1 hour agoStatus: Live

Job Summary

Drive retention and growth for a large portfolio of advertisers by training customers, increasing feature adoption, and guiding success across cross-functional teams. Build deep knowledge of the Smartly platform and social advertising to solve problems, achieve renewals, and expand accounts, while collaborating with Sales, Marketing, Product, and Engineering.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and foster strong relationships with a large book of customers; act as the main point of contact for training and product support, delivering an exceptional customer experience
  • •Become a specialist in the Smartly platform and digital advertising in general to continuously solve problems for customers and improve feature adoption
  • •Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption
  • •Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
  • •Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

Key Requirements

  • •4+ years of relevant experience in a customer success or similar customer-facing function
  • •Capable of learning new tools and processes quickly
  • •Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc)
  • •Proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals
  • •Results-driven mentality and ability to meet commercial targets and weekly productivity goals
Experience:4+ yearsDigital advertisingSocial mediaSaaS
Skills:CommunicationProblem-solvingOrganizationTrainingCustomer service
Languages:English

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn