Service Technician - QLD

Miele
Australia
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Communication","Problem-solving","Independent working","Time management"]

Deliver high-quality repairs and fault diagnosis for premium Miele domestic appliances in customers’ homes, and occasionally in the workshop. Provide exceptional customer experiences through professional communication and service excellence, manage allocated jobs for strong first-time-fix results, and complete accurate documentation, invoices, and payment processing. Maintain van stock and equipment, resolve customer concerns in the field, and stay current with product training and evolving technologies.

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Miele
Miele
2 months ago

Service Technician - QLD

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 days agoStatus: Live

Job Summary

Deliver high-quality repairs and fault diagnosis for premium Miele domestic appliances in customers’ homes, and occasionally in the workshop. Provide exceptional customer experiences through professional communication and service excellence, manage allocated jobs for strong first-time-fix results, and complete accurate documentation, invoices, and payment processing. Maintain van stock and equipment, resolve customer concerns in the field, and stay current with product training and evolving technologies.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop.
  • •Deliver exceptional customer experiences through professional communication and service excellence.
  • •Manage allocated jobs efficiently to achieve strong first-time-fix results and minimise downtime.
  • •Complete service documentation, invoices, and payment processing accurately and on time.
  • •Maintain van stock, tools, and company equipment to ensure operational readiness; resolve customer concerns and escalate technical issues where required, staying up to date with technical knowledge and product training.

Pay and Benefits

Perks:Life LeaveEmployee DiscountsFlu VaccinationsEmployee Assistance

Key Requirements

  • •Minimum disconnect/reconnect electrical licence.
  • •Strong fault-finding and problem-solving across electrical and mechanical systems.
  • •Excellent customer service and communication skills.
  • •Current and valid Australian driver’s licence.
  • •Ability to work independently, manage time effectively, and prioritise workloads.
Experience:WhitegoodsField service
Skills:Customer serviceCommunicationProblem-solvingIndependent workingTime management
Licenses:Australian driver’s licence
Certifications:Disconnect/reconnect electrical licence
Tech Stack:KPIsMobile technology systems

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn