RAC Client Solutions specialist

Truist Financial
Texas
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Client service","Professionalism","Integrity","Adaptability"]

Collect delinquent accounts using agreed collection strategies while following all collection policies, procedures, and guidelines. Deliver exceptional client service by communicating clearly and professionally, providing cure plans, and negotiating payment arrangements to address delinquency. Manage client communications, disclose accurate account information, document collection efforts in the system of record, and execute trained call scripts. Process payments and complete required CBT courses on time.

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Truist Financial
Truist Financial
4 weeks ago

RAC Client Solutions specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 45 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Collect delinquent accounts using agreed collection strategies while following all collection policies, procedures, and guidelines. Deliver exceptional client service by communicating clearly and professionally, providing cure plans, and negotiating payment arrangements to address delinquency. Manage client communications, disclose accurate account information, document collection efforts in the system of record, and execute trained call scripts. Process payments and complete required CBT courses on time.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Achieve performance expectations for collection efforts for assigned accounts based on individual goals and objectives
  • •Provide clients cure plans and negotiate payment arrangements to cure delinquency while following policies and training
  • •Disclose relevant account information accurately and professionally to clients
  • •Manage client communications and ensure compliance with collection quality expectations
  • •Document collection efforts in the system of record and execute call scripts; process payments and complete CBT courses

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeaveSick DaysPaid Holidays

Key Requirements

  • •High school diploma or equivalent education and related training or experience
  • •Strong verbal and written communication skills
  • •Basic computer skills
  • •Ability to work in a fast-paced, highly dynamic environment
  • •Ability to work a flexible schedule, including overtime as needed
Experience:CollectionsClient service
Education:High School in high school diploma or equivalent
Skills:CommunicationClient serviceProfessionalismIntegrityAdaptability
Languages:English

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn