Teletech

7 hours ago

Bilingual Customer Support Representative/ Monday - Friday

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide bilingual, multi-tier customer support for FPI software, hardware, and systems, ensuring cases are triaged and resolved within SLA goals. Review sales contracts for accuracy, provision products to customer accounts, troubleshoot issues, and guide end-users through step-by-step solutions. Escalate complex problems to Project Management, Customer Success, Sales, and Support Engineering, while tracking trends and reporting operational improvements.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Review sales contracts for accuracy with data entry in Salesforce.
•Provision new products to customer accounts.
•Diagnose customer issues and guide users through step-by-step troubleshooting.
•Escalate issues as necessary to Project Management, Customer Success Managers, Sales, and Support Engineering.
•Create, update, and maintain case ownership while upholding SLAs and reporting trends to management.

Pay and Benefits

Perks:Life InsuranceMeal Allowance

Key Requirements

•High school diploma required; associate degree or college degree preferred.
•Customer service experience required.
•Strong problem-solving skills and high attention to detail.
•Excellent written, verbal, and listening skills with empathy for customer/user loyalty drivers.
•Ability to work well independently and in a fast-paced team environment, including multi-tasking.

Education:High School

Skills:Problem-solvingCommunicationListeningEmpathyTime management

Languages:Bilingual

Tech Stack:Salesforce

Company Brief

Teletech

Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn

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Teletech

7 hours ago

Bilingual Customer Support Representative/ Monday - Friday

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Review sales contracts for accuracy with data entry in Salesforce.
•Provision new products to customer accounts.
•Diagnose customer issues and guide users through step-by-step troubleshooting.
•Escalate issues as necessary to Project Management, Customer Success Managers, Sales, and Support Engineering.
•Create, update, and maintain case ownership while upholding SLAs and reporting trends to management.

Pay and Benefits

Perks:Life InsuranceMeal Allowance

Key Requirements

•High school diploma required; associate degree or college degree preferred.
•Customer service experience required.
•Strong problem-solving skills and high attention to detail.
•Excellent written, verbal, and listening skills with empathy for customer/user loyalty drivers.
•Ability to work well independently and in a fast-paced team environment, including multi-tasking.

Education:High School

Skills:Problem-solvingCommunicationListeningEmpathyTime management

Languages:Bilingual

Tech Stack:Salesforce

Company Brief

Teletech

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn