Senior Lead Engineer

NTT
Bengaluru
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 2-6 yearsSkills: ["Troubleshooting","Communication","Documentation","Incident management","Root cause analysis"]

Provide 24x7 operational support for business-critical automation by monitoring MuleSoft RPA Manager bot execution, tracking schedules and failures, and ensuring critical bots run on time. Troubleshoot and restart/rerun bots following SOPs, investigate credential, authentication, access, connectivity, VM, and infrastructure issues, and analyze logs/screenshots. Log and manage incidents via ITSM tools, coordinate with engineering/infrastructure/security/business teams, and maintain runbooks and shift handover documentation.

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FursaFursa
NTT
NTT
1 week ago

Senior Lead Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide 24x7 operational support for business-critical automation by monitoring MuleSoft RPA Manager bot execution, tracking schedules and failures, and ensuring critical bots run on time. Troubleshoot and restart/rerun bots following SOPs, investigate credential, authentication, access, connectivity, VM, and infrastructure issues, and analyze logs/screenshots. Log and manage incidents via ITSM tools, coordinate with engineering/infrastructure/security/business teams, and maintain runbooks and shift handover documentation.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Monitor bot execution via MuleSoft RPA Manager and track schedules, success rates, and failures.
  • •Ensure critical bots run according to defined schedules and business timelines.
  • •Perform initial troubleshooting, bot restarts, and reruns as per SOPs.
  • •Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
  • •Log, prioritize, and track incidents using ITSM tools; escalate complex issues to RPA development/L3 and support incident/root-cause and service improvement activities.

Key Requirements

  • •2 to 6 years of experience in RPA, application, or production support.
  • •Experience with MuleSoft RPA Manager or a similar RPA platform.
  • •Knowledge of bot monitoring, scheduling, execution, and failure handling.
  • •Understanding of Windows servers, virtual machines, credentials, and access management.
  • •Familiarity with ITIL processes and ITSM tools such as ServiceNow or Jira; ability to work 24x7 rotational shifts.
Experience:2-6 yearsRPAProduction support
Skills:TroubleshootingCommunicationDocumentationIncident managementRoot cause analysis
Certifications:RPA platform certification
Tech Stack:MuleSoft RPA ManagerRPAWindows serversVirtual machinesCredentialsAccess managementITILServiceNowJiraITSMSQLPowerShellAPIsScriptingVirtual machineRunbooksSOPs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn