15 hours ago

User Operations Specialist, Platform Responsibility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Support internal platform users by responding to queries through the platform and IM chat, troubleshooting technical issues using internal databases and Engineering-provided solutions, and following up until problems are resolved. Analyze tickets to improve processes, maintain SOPs, and write daily reports while managing an escalation process. Help with training and user feedback projects, and contribute to daily data analytics such as QA sampling, metrics consolidation, and dashboard construction.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to internal platform user queries in a timely and accurate manner via internal platform and IM chat.
•Troubleshoot technical issues using internal databases, workarounds, and Engineering team solutions; follow up to ensure resolution.
•Maintain SOPs and follow the escalation process; communicate with Engineering teams as needed.
•Analyze tickets to identify process improvement opportunities and contribute to training and user feedback projects.
•Support daily data analytics work including QA sampling, metrics consolidation, dashboard construction, and data workflow governance.

Key Requirements

•Bachelor's degree.
•Technical support or User/Product Operations related experience in the internet industry.
•Thorough understanding of mobile-video products.
•Basic experience with coding, data construction, and visualization (Excel formulas, SQL join/CTE/window functions, and Python basics with pandas/numpy).
•Ability to work early morning, late evening, and/or weekend shifts as needed for time zones.

Experience:Internet industryMobile-video products

Education:Bachelor's

Skills:CommunicationProblem-solvingMulti-taskingAnalytical thinkingOwnership

Tech Stack:ExcelSQLCTEWindow functionsPythonPandasNumpyDashboards

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

15 hours ago

User Operations Specialist, Platform Responsibility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to internal platform user queries in a timely and accurate manner via internal platform and IM chat.
•Troubleshoot technical issues using internal databases, workarounds, and Engineering team solutions; follow up to ensure resolution.
•Maintain SOPs and follow the escalation process; communicate with Engineering teams as needed.
•Analyze tickets to identify process improvement opportunities and contribute to training and user feedback projects.
•Support daily data analytics work including QA sampling, metrics consolidation, dashboard construction, and data workflow governance.

Key Requirements

•Bachelor's degree.
•Technical support or User/Product Operations related experience in the internet industry.
•Thorough understanding of mobile-video products.
•Basic experience with coding, data construction, and visualization (Excel formulas, SQL join/CTE/window functions, and Python basics with pandas/numpy).
•Ability to work early morning, late evening, and/or weekend shifts as needed for time zones.

Experience:Internet industryMobile-video products

Education:Bachelor's

Skills:CommunicationProblem-solvingMulti-taskingAnalytical thinkingOwnership

Tech Stack:ExcelSQLCTEWindow functionsPythonPandasNumpyDashboards

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn