Bilingual French Customer Care Professional (Virtual)

Provide customer care for Card Members in a fast-paced, regulated environment through inbound calls and digital chats. Diagnose account and statement-related questions (e.g., APR, card replacement, payments, rewards redemption) and update customer information as needed. Use probing questions and problem-solving to resolve inquiries on the first contact, meet performance metrics, and reinforce card benefits through relevant messaging and enrollments. Work from home with shift coverage across evenings and weekends.