Zendesk

3 months ago

Senior SMB Account Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior SMB Account Executive at Zendesk driving new business and expanding key accounts in the AI and SaaS space. You will own a book of SMB corporate clients, build cross-functional relationships, and close deals while managing pipeline and forecasts. The role emphasizes high-velocity, data-driven selling, collaboration with teams, and achieving revenue targets.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Sr. Manager level

Key Responsibilities

•Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
•Manage and nurture customer relationships ensuring high satisfaction and retention levels.
•Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
•Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
•Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.

Key Requirements

•BA/BS degree or equivalent experience
•At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
•Experience in managing and expanding customer relationships at various levels
•Strong presentation, negotiation, and deal closing skills
•Strong account research, prospecting, and customer outreach skills

Experience:2+ yearsSaaSAI

Education:Bachelor's

Skills:PresentationNegotiationRelationship-buildingCommunicationCollaborationProspecting

Languages:English

Tech Stack:SalesforceOutreachClari

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

3 months ago

Senior SMB Account Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Sr. Manager level

Key Responsibilities

•Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
•Manage and nurture customer relationships ensuring high satisfaction and retention levels.
•Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
•Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
•Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.

Key Requirements

•BA/BS degree or equivalent experience
•At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
•Experience in managing and expanding customer relationships at various levels
•Strong presentation, negotiation, and deal closing skills
•Strong account research, prospecting, and customer outreach skills

Experience:2+ yearsSaaSAI

Education:Bachelor's

Skills:PresentationNegotiationRelationship-buildingCommunicationCollaborationProspecting

Languages:English

Tech Stack:SalesforceOutreachClari

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor