H2 2026 Support Associate - English (Kuala Lumpur)

Agoda
Kuala Lumpur
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Time management","Confidentiality","Adaptability","Reliability","Integrity","Collaboration","Composure","Prioritization"]

Provide outstanding, data-driven customer support to guests and partners by phone, email, and chat in a 24/7 global operation. Resolve high volumes of booking issues end-to-end (changes, cancellations, payments) while following Agoda policies. Work rotational shifts and collaborate with team leaders and other teams to handle complex cases. Develop expertise across multiple product lines through structured training, coaching, and clear performance metrics.

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FursaFursa
Agoda
Agoda
1 day ago

H2 2026 Support Associate - English (Kuala Lumpur)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide outstanding, data-driven customer support to guests and partners by phone, email, and chat in a 24/7 global operation. Resolve high volumes of booking issues end-to-end (changes, cancellations, payments) while following Agoda policies. Work rotational shifts and collaborate with team leaders and other teams to handle complex cases. Develop expertise across multiple product lines through structured training, coaching, and clear performance metrics.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle high volumes of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues such as changes, cancellations, and payments.
  • •Work rotational shifts (mornings, evenings, and nights) to support a 24/7 operation.
  • •Collaborate with team leaders, managers, and other teams to resolve complex or unusual cases while safeguarding customer data.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong customer focus and a genuine desire to help others.
  • •Excellent spoken and written English skills.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Good problem-solving skills using guidelines and data to make decisions.
  • •Flexibility to adapt to new tools, processes, and feedback.
Skills:CommunicationProblem-solvingTime managementConfidentialityAdaptabilityReliabilityIntegrityCollaborationComposurePrioritization
Languages:English

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn