MS Engineer (L1) (Japanese and English - Bilingual)

Dimension Data
Anywhere
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Teamwork"]

Provide first-level technical support to end users by troubleshooting hardware, software, and network issues across desktops, laptops, printers, and mobile devices. Monitor network and server performance alerts, execute service/change requests, and resolve incidents using NTT’s ticketing system. Support 24/7 coverage via 12-hour rotational shifts, coordinate with vendors and carriers, and continuously improve support procedures with strong customer communication and analytical problem-solving.

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Dimension Data
Dimension Data
2 months ago

MS Engineer (L1) (Japanese and English - Bilingual)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Provide first-level technical support to end users by troubleshooting hardware, software, and network issues across desktops, laptops, printers, and mobile devices. Monitor network and server performance alerts, execute service/change requests, and resolve incidents using NTT’s ticketing system. Support 24/7 coverage via 12-hour rotational shifts, coordinate with vendors and carriers, and continuously improve support procedures with strong customer communication and analytical problem-solving.
Location: Anywhere
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide first-level support for hardware, software, and network-related issues for end users across IT systems and applications.
  • •Install, configure, and maintain end-user computing devices and software.
  • •Troubleshoot and resolve technical problems for desktops, laptops, printers, mobile devices, and other peripherals.
  • •Monitor and manage network and server performance alerts, ensuring issues are resolved promptly.
  • •Receive/execute service and change requests, coordinate troubleshooting with customers/vendors/network carriers, and document incidents in the NTT ticketing system.

Key Requirements

  • •Diploma/degree or relevant qualification in IT/Computing, or equivalent work experience related to IT helpdesk or customer support.
  • •Bilingual Japanese and English (reading, writing, speaking); Japanese non-natives require advanced/fluent Japanese (minimum JLPT N2).
  • •Flexibility to work shift patterns, including 12-hour rotational shifts covering day/night/customized working hours.
  • •Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to work independently and in a team.
  • •Experience or knowledge in helpdesk/service desk or customer service, end-user computing, and familiarity with network and server monitoring tools; ITIL/CompTIA A+/Network+ are advantageous.
Experience:HelpdeskService deskCustomer service
Education:
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTeamwork
Certifications:ITILCompTIA A+Network+
Languages:JapaneseEnglish
Tech Stack:Ticketing systemEnd-user computingNetwork monitoringServer monitoringITILCompTIA A+Network+

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn