Coordinator, Shopping Customer Service Operations

Discover Financial
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: associatesSkills: ["Communication","Attention to detail","Time management","Sound judgment","Problem solving"]

Own customer support for Capital One Shopping accounts by reading and responding to written tickets, troubleshooting product and rewards questions, and executing account administration actions. Use data sources to resolve inquiries, investigate recurring issues and root causes, and synthesize customer feedback for product partners. Follow approved policies with high accuracy and regulatory compliance while communicating professionally with internal and external customers in a fast-paced environment.

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Discover Financial
Discover Financial
1 week ago

Coordinator, Shopping Customer Service Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own customer support for Capital One Shopping accounts by reading and responding to written tickets, troubleshooting product and rewards questions, and executing account administration actions. Use data sources to resolve inquiries, investigate recurring issues and root causes, and synthesize customer feedback for product partners. Follow approved policies with high accuracy and regulatory compliance while communicating professionally with internal and external customers in a fast-paced environment.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Read, interpret, and respond to customer support tickets (emails) in a fast-paced production environment.
  • •Develop a robust understanding of Capital One Shopping products to troubleshoot customer technical issues.
  • •Analyze multiple data sources to determine inquiry resolutions, execute account administration actions, and adjust Shopping Rewards balances.
  • •Investigate inquiry patterns to identify root causes of customer experience issues.
  • •Synthesize customer feedback to product partners to support a seamless customer experience while following approved policies and regulatory requirements.

Key Requirements

  • •At least 2 years of college or equivalent work experience.
  • •Customer service experience in a financial services environment or banking services environment.
  • •Experience identifying, recommending, and executing process improvements.
  • •Proficient in Google Suite products.
  • •Excellent verbal and written communication skills with strong attention to detail, time management, and sound judgment/problem-solving.
Experience:2+ yearsFinancial servicesBanking services
Education:Associate's
Skills:CommunicationAttention to detailTime managementSound judgmentProblem solving
Tech Stack:Google Suite

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn