Senior Associate, Payment Operations.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Prioritization","Coordination","Analysis","Process improvement","Case management"]

Investigate payment operations inquiries such as return of funds, recall of funds, inability to apply, amendments, BCNR, OFAC and FATF-related queries. Handle both outward and inward payment processing with SLA-compliant responses, prioritizing sensitive cases and coordinating with other banks, operations, business lines, and the customer service desk to close cases. Analyze recurring queries and partner with an Associate Manager to recommend process improvements and reduce repetitive investigations.

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FursaFursa
Mashreq
Mashreq
3 days ago

Senior Associate, Payment Operations.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Investigate payment operations inquiries such as return of funds, recall of funds, inability to apply, amendments, BCNR, OFAC and FATF-related queries. Handle both outward and inward payment processing with SLA-compliant responses, prioritizing sensitive cases and coordinating with other banks, operations, business lines, and the customer service desk to close cases. Analyze recurring queries and partner with an Associate Manager to recommend process improvements and reduce repetitive investigations.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Process investigation queries including return of funds, unable to apply, amendments, BCNR, recall of funds, OFAC and FATF.
  • •Provide responses to all queries in accordance with SLA requirements and agreed matrices.
  • •Prioritize sensitive messages and manage investigation work aligned to business needs.
  • •Coordinate closely with other banks, operations team, business line and the customer service desk to facilitate case closure.
  • •Analyze recurrent queries and work with the Associate Manager to recommend process improvements to reduce repetition.

Key Requirements

  • •Working knowledge of payment processing for both outward and inward flows.
  • •Ability to process investigation queries (e.g., return of funds, unable to apply, amendments, BCNR, recall of funds, OFAC, FATF).
  • •Ensure timely responses to queries in line with defined SLAs.
  • •Ability to prioritize sensitive messages and support end-to-end case closure coordination.
  • •Analyze recurrent queries and collaborate with the Associate Manager to suggest process improvements.
Skills:PrioritizationCoordinationAnalysisProcess improvementCase management

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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