Salesforce

1 month ago

Manager, Instructor-FY27-Q2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Lead a regional team of instructors delivering multi-day Courses and Workshops to empower customers to use Salesforce’s platform. Oversee onboarding, training, coaching, and performance metrics, collaborating with content, training strategists, and operations to drive customer success, CSAT, and business outcomes while meeting targets and forecasting deliveries.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day management of the assigned Instructor team, including onboarding new hires and training/career development.
•Coach instructors to deliver high-quality trainings that drive successful customer business outcomes and achieve targets.
•Provide accurate forecast and risk analysis of deliveries and metrics to management on a regular cadence.
•Report on course and workshop impact, deliver weekly scorecard feedback, and monitor trainings or learnings as assigned by the business.
•Track operational excellence, AI tool adoption, and innovations while collaborating with content leaders, training strategists, and operations to understand delivery needs.

Key Requirements

•BA/BS Degree (or equivalent)
•3+ years of people management experience and strong coaching and personnel development skills
•Strong background in education and technical instruction
•Strong analytical skills with ability to oversee and manage business metrics and outcomes leveraging the Salesforce platform
•Excellent verbal and written communication skills and presentation skills

Experience:3+ yearsSaaSCRMAI

Education:Bachelor's

Skills:CommunicationLeadershipCoachingPresentationAnalytical thinking

Tech Stack:Salesforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 month ago

Manager, Instructor-FY27-Q2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Oversee day-to-day management of the assigned Instructor team, including onboarding new hires and training/career development.
•Coach instructors to deliver high-quality trainings that drive successful customer business outcomes and achieve targets.
•Provide accurate forecast and risk analysis of deliveries and metrics to management on a regular cadence.
•Report on course and workshop impact, deliver weekly scorecard feedback, and monitor trainings or learnings as assigned by the business.
•Track operational excellence, AI tool adoption, and innovations while collaborating with content leaders, training strategists, and operations to understand delivery needs.

Key Requirements

•BA/BS Degree (or equivalent)
•3+ years of people management experience and strong coaching and personnel development skills
•Strong background in education and technical instruction
•Strong analytical skills with ability to oversee and manage business metrics and outcomes leveraging the Salesforce platform
•Excellent verbal and written communication skills and presentation skills

Experience:3+ yearsSaaSCRMAI

Education:Bachelor's

Skills:CommunicationLeadershipCoachingPresentationAnalytical thinking

Tech Stack:Salesforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor