TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Communication","Problem-solving"]

Support Medicare members, prescribers, and providers by processing coverage-related requests across phone and offline fax channels. You will set up cases, review details, perform outreach, document actions, and resolve requests within Medicare/CMS timelines and internal quality standards. The role emphasizes accurate case handling, strong verbal and written communication, and problem-solving in a highly regulated, fast-paced environment under an end-to-end training approach before production work.

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FursaFursa
NTT
NTT
1 week ago

TEMP BPO Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests across phone and offline fax channels. You will set up cases, review details, perform outreach, document actions, and resolve requests within Medicare/CMS timelines and internal quality standards. The role emphasizes accurate case handling, strong verbal and written communication, and problem-solving in a highly regulated, fast-paced environment under an end-to-end training approach before production work.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Process Medicare coverage-related requests for members, prescribers, and providers via phone and fax (offline) channels.
  • •Perform accurate case setup, review, outreach, and documentation for each request.
  • •Resolve requests in a timely manner in accordance with Medicare and CMS timelines and internal quality standards.
  • •Handle both inbound and outbound interactions while maintaining compliance in a regulated environment.
  • •Operate within a training model that builds end-to-end skills before full production responsibilities.

Key Requirements

  • •Follow Medicare guidelines, CMS-mandated timelines, and internal quality standards to accurately process coverage-related requests.
  • •Strong attention to detail for accurate case setup, documentation, and review.
  • •Professional verbal and written communication skills to manage inbound and outbound phone interactions and fax-based casework.
  • •Ability to problem-solve in a highly regulated, fast-paced environment.
  • •Complete end-to-end training in phone and fax responsibilities before transitioning to full production work.
Skills:Attention to detailCommunicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn