Customer Success Manager

DealHub.io
Texas
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer success","Onboarding","Training","Communication","Relationship management"]

As a Customer Success Manager, you will be the trusted advisor guiding SaaS customers from onboarding to ongoing adoption, driving value, ROI, and retention. You’ll manage implementations, lead technical training, collaborate with Sales, Product, and Support, and identify upsell opportunities, translating complex requirements into measurable business outcomes.

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FursaFursa
DealHub.io
DealHub.io
7 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

As a Customer Success Manager, you will be the trusted advisor guiding SaaS customers from onboarding to ongoing adoption, driving value, ROI, and retention. You’ll manage implementations, lead technical training, collaborate with Sales, Product, and Support, and identify upsell opportunities, translating complex requirements into measurable business outcomes.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Hold daily customer meetings at different stages of the journey and guide them through their lifecycle
  • •Understand customers' business objectives and proactively identify opportunities to drive value and ROI
  • •Train and provide technical sessions to new customers, ensuring a smooth transition onto the platform
  • •Act as a trusted advisor to optimize usage and adoption of the platform for customers
  • •Collaborate with Sales, Product, and Support to advocate for customer needs and ensure a seamless experience

Key Requirements

  • •Have 5+ years of proven experience as a Customer Success Manager from SaaS companies
  • •Have proven hands-on experience with leading onboarding and implementation processes
  • •Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot)
  • •Have good understanding of sales and business processes
  • •Experience with CPQ tools (an advantage)
Experience:5+ yearsSaaSCustomer successOnboardingCRMCPQ
Skills:Customer successOnboardingTrainingCommunicationRelationship management
Languages:English
Tech Stack:SalesforceDynamicsHubspotCPQSaaSCRM

Company Brief

DealHub.io
Provides an AI-powered quote-to-revenue platform (CPQ, DealRoom, subscription & usage billing) that automates and orchestrates pricing, quoting, contracts and revenue operations for enterprise GTM motions.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2014
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor