PRADA Client Advisor, Firenze

Prada Group
Italy
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Problem-solving","Self-motivation","Relationship building"]

Serve as a luxury brand ambassador who delivers an exceptional, memorable client experience in-store. Center the client, guide them through the brand world, and maximize individual and team sales by understanding needs, capturing client data in the CRM, and fostering lasting relationships. Maintain strong omni-channel behavior, cross-sell with departments, support visual standards, stay current on fashion trends, and handle complaints in line with company guidelines.

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Prada Group
Prada Group
5 days ago

PRADA Client Advisor, Firenze

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a luxury brand ambassador who delivers an exceptional, memorable client experience in-store. Center the client, guide them through the brand world, and maximize individual and team sales by understanding needs, capturing client data in the CRM, and fostering lasting relationships. Maintain strong omni-channel behavior, cross-sell with departments, support visual standards, stay current on fashion trends, and handle complaints in line with company guidelines.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide an excellent in-store experience and place the customer at the center through the client journey ceremony.
  • •Capture customer data into the Company CRM to connect with clients and develop personalized long-term relationships.
  • •Embrace omni-channel mindset and work with the team to ensure a consistent exceptional experience.
  • •Proactively cross-sell with all departments to maximize sales opportunities, achieving individual sales targets and KPIs.
  • •Maintain shop floor and visual display standards, comply with operational guidelines and stock procedures, and contribute to theft prevention.

Key Requirements

  • •Passion for selling and for stores.
  • •Curiosity and interest in luxury/fashion, art and design.
  • •Experience building long-lasting client relationships.
  • •Excellent communication and interpersonal skills; ability to work both in a team and independently.
  • •Fluent spoken English (other languages desirable).
Experience:Luxury retailFashionCRM
Skills:CommunicationInterpersonal skillsProblem-solvingSelf-motivationRelationship building
Languages:English
Tech Stack:CRM

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn