CSR/Teller- Akron, OH (Highland Square)- Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Ethical behavior"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office responsibilities, cash-related tasks, and balancing records according to policy. Use retail knowledge and tools to make appropriate consultative referrals to bankers and business partners, escalating complex problems as needed, and uphold risk and ethics responsibilities.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller- Akron, OH (Highland Square)- Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office responsibilities, cash-related tasks, and balancing records according to policy. Use retail knowledge and tools to make appropriate consultative referrals to bankers and business partners, escalating complex problems as needed, and uphold risk and ethics responsibilities.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide consultative customer service by listening to needs, asking questions, and guiding customers to solutions.
  • •Follow up on customer questions and address issues in a responsive, timely manner.
  • •Maintain confidentiality of customer business and follow the Code of Business Conduct and Ethics.
  • •Perform daily office responsibilities and cash/balancing activities, maintaining records per policy.
  • •Identify customer needs during interactions and make appropriate referrals to bankers and business partners; escalate complex issues as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfortably interact with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionEthical behavior

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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