Senior Manager, Global Premier Support

Databricks
Mountain View, Plano, San Francisco
Workplace: RemoteFull timeUSD 144,900 - 234,300 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Process improvement","Cross-functional collaboration","Executive communication"]

Lead and manage a team of Designated Support Engineers delivering white-glove, post-sales support for Databricks enterprise customers. Hire, onboard, and develop support talent while partnering with go-to-market, field, product, and engineering stakeholders to improve resolution times. Drive process improvements against support KPIs, run internal/external Support Experience QBRs, and contribute to program enhancements tailored to evolving customer needs.

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FursaFursa
Databricks
Databricks
3 days ago

Senior Manager, Global Premier Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead and manage a team of Designated Support Engineers delivering white-glove, post-sales support for Databricks enterprise customers. Hire, onboard, and develop support talent while partnering with go-to-market, field, product, and engineering stakeholders to improve resolution times. Drive process improvements against support KPIs, run internal/external Support Experience QBRs, and contribute to program enhancements tailored to evolving customer needs.
Location: Mountain View, Plano, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Hire, onboard, and develop a top-tier team of Designated Support Engineers to deliver white-glove support experiences.
  • •Identify and operationalize process improvements to meet or exceed team performance KPIs and deliver consistently exceptional support.
  • •Partner with field, engineering, support, and cross-functional stakeholders to ensure a seamless post-sales experience and advocate customer needs.
  • •Coordinate execution across customers, account teams, and regional GTM leadership teams to resolve technical blockers and improve customer satisfaction.
  • •Conduct internal and external Support Experience QBRs and contribute to program enhancements and offerings tailored to customer needs.
Travel: Low travel

Pay and Benefits

Salary: USD 144,900 - 234,300 annually
Equity and Bonus:Equity

Key Requirements

  • •15+ years of industry experience, including 7+ years of management experience.
  • •Proven ability to hire and scale high-performing support or field teams and grow them into larger roles.
  • •5+ years of technical experience with Python, Java, or Scala-based application development, SQL databases, Linux/Unix, and/or cloud platforms (AWS, Azure, or GCP).
  • •5+ years of technical support or field leadership experience managing global technical teams.
  • •B.S. degree in Computer Science or a related field (M.S. preferred).
Experience:15+ yearsTechnical supportEnterprise supportGlobal technical teams
Education:Bachelor's in Computer Science
Skills:LeadershipMentoringProcess improvementCross-functional collaborationExecutive communication
Tech Stack:PythonJavaScalaSQLLinuxUnixAWSAzureGCP

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn