Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Handle inbound and outbound customer interactions by phone, chat, and email to understand banking needs, resolve issues, and explain procedures and retail banking products. Provide excellent service to drive customer loyalty, investigate problems with root-cause analysis, and assist with charge and fee reversals when needed. Capture and report customer feedback, while achieving call-center KPIs such as adherence, CRD, AHT, quality score, post-call survey results, and NPS.