Account Manager - Qatar

Delivery Hero
Doha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Negotiation","Interpersonal skills","Customer-first mindset","Self-starter"]

Own and grow relationships with restaurant and vendor partners in Qatar, serving as their primary point of contact to improve partner satisfaction and retention. Use sales, operational, and engagement data to advise partners on menu performance, pricing, promotions, and delivery logistics through regular business reviews. Drive account growth via upsells, cross-promotions, and campaign coordination, while negotiating agreements and ensuring compliance with service-level agreements and operational standards.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Account Manager - Qatar

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own and grow relationships with restaurant and vendor partners in Qatar, serving as their primary point of contact to improve partner satisfaction and retention. Use sales, operational, and engagement data to advise partners on menu performance, pricing, promotions, and delivery logistics through regular business reviews. Drive account growth via upsells, cross-promotions, and campaign coordination, while negotiating agreements and ensuring compliance with service-level agreements and operational standards.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant and vendor partners.
  • •Ensure partner satisfaction and retention through proactive communication, support, and service excellence.
  • •Analyze sales and engagement data to identify improvements and deliver actionable recommendations.
  • •Drive account growth through upsell services, cross-promotions, and optimization of partner content for better engagement and conversion.
  • •Negotiate and renew commercial agreements, coordinate marketing campaigns, and ensure compliance with service-level agreements and operational standards.

Key Requirements

  • •2+ years of experience in account management, sales, or partner success (food tech, FMCG, or e-commerce experience is a plus).
  • •Strong analytical skills using data dashboards and Excel/Google Sheets to generate insights.
  • •Excellent communication, negotiation, and interpersonal skills.
  • •Customer-first mindset focused on delivering value to partners.
  • •Fluency in Arabic is a must.
Experience:2+ yearsFood techFMCGE-commerce
Skills:CommunicationNegotiationInterpersonal skillsCustomer-first mindsetSelf-starter
Languages:EnglishArabic
Tech Stack:ExcelGoogle SheetsDashboards

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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