Head of Product, Conversations

Help Scout
Boston
Workplace: RemoteFull timeUSD 263,000 - 290,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Product judgment","Writing","Leadership","Cross-functional collaboration","Analytical thinking"]

Own the Conversations product group end to end, guiding the vision, roadmap, monetization, and results for Inbox and Copilot. You’ll drive both product lines hands-on, setting the bar for speed, reliability, and craft while integrating AI to make support teams faster and better. Lead and coach a growing team of PMs, partner across Autonomy, and align with GTM and CS through tight adoption and feedback loops.

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FursaFursa
Help Scout
Help Scout
8 hours ago

Head of Product, Conversations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the Conversations product group end to end, guiding the vision, roadmap, monetization, and results for Inbox and Copilot. You’ll drive both product lines hands-on, setting the bar for speed, reliability, and craft while integrating AI to make support teams faster and better. Lead and coach a growing team of PMs, partner across Autonomy, and align with GTM and CS through tight adoption and feedback loops.
Location: Boston
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Set the vision and strategy for the Conversations group and evolve Inbox and Copilot together as one AI-assisted support experience.
  • •Drive the Inbox roadmap hands-on for a workspace that consolidates channels and conversations with speed, reliability, and polish.
  • •Drive the Copilot roadmap hands-on across integrations, contextual summaries, suggestions, and in-the-moment assistance.
  • •Own product monetization across seats and AI usage, designing packaging and modeling impact with partners.
  • •Lead and manage the Conversations PM team as it grows, and partner with Autonomy plus GTM/CS to tighten the adoption motion and feedback loop.

Pay and Benefits

Salary: USD 263,000 - 290,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveHome OfficeLearning Budget

Key Requirements

  • •Have owned a core product at scale used daily by customers, with strong commercial product instincts alongside UX and feature delivery.
  • •Have shipped AI-powered products and understand how they succeed and fail in practice.
  • •Collaborate deeply across product/ownership boundaries, including co-owning a surface with a peer while keeping seams invisible to customers.
  • •Be data self-sufficient—pull your own data, run analyses, and use numbers to pressure-test direction.
  • •Have managed product managers before while still doing hands-on work and coaching for judgment and product craft.
Experience:B2B SaaS
Skills:Product judgmentWritingLeadershipCross-functional collaborationAnalytical thinking
Tech Stack:Brighthire

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Help Scout
Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Boston, United States
Founded: 2011
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Glassdoor: 3.3
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