Account Service Operations Sr Associate

NTT
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsSkills: ["Problem-solving","Positive attitude","Conflict resolution","Customer service","Verbal communication"]

Oversee and administer ITIL-based service support for a 24x7 environment, managing service delivery processes such as incident, problem, request, change, service level, and configuration management. Analyze service-level compliance trends, drive gap and process improvements, and recommend ITIL best practices. Monitor alerts, manage critical incidents, and collaborate across internal and external audiences while leveraging ServiceNow ITSM, cloud concepts, and automation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Account Service Operations Sr Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support for a 24x7 environment, managing service delivery processes such as incident, problem, request, change, service level, and configuration management. Analyze service-level compliance trends, drive gap and process improvements, and recommend ITIL best practices. Monitor alerts, manage critical incidents, and collaborate across internal and external audiences while leveraging ServiceNow ITSM, cloud concepts, and automation.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Oversee, facilitate, and administer ITIL-based service support on a 24x7 basis.
  • •Manage service delivery processes including incident, problem, request, change, service level, and configuration management.
  • •Compile, analyze, and report service level compliance and operational effectiveness trends.
  • •Identify gaps and drive process improvements, suggesting and implementing ITIL best practices.
  • •Monitor alerts and manage critical incidents while adapting communication for multiple audiences.

Key Requirements

  • •1 to 3 years of relevant experience or an equivalent combination of education and work experience.
  • •Strong understanding of ITIL processes and principles, including ITIL tools.
  • •Experience handling multiple accounts and communicating with different internal and external audiences.
  • •Basic knowledge of SQL Server and scripting with JavaScript/JQuery.
  • •Knowledge of Web API, Windows Service, or WCF; good-to-have Azure/AWS/VMware provisioning knowledge.
Experience:1-3 years
Skills:Problem-solvingPositive attitudeConflict resolutionCustomer serviceVerbal communication
Tech Stack:ITILServiceNow ITSMSQL ServerJavaScriptJQueryWeb APIWindows ServiceWCFAzureAWSVMwareCloud computingCloud infrastructure automation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn