Iberdrola

1 month ago

Sr Director - Bus Services & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior leader responsible for strategic planning, execution, and oversight of operational readiness, business process integration, and functional testing across Customer Services, with localized IT support and integrations to the local billing system; ensures alignment between corporate IT, operations, and CX strategy, translating requirements into measurable business outcomes at the operating company level.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Develop and implement comprehensive strategic plans for BS&S aligning them with overall business objectives.
•Lead end-to-end business readiness activities for strategic and tactical customer operations initiatives.
•Coordinate with Corporate IT, Customer Experience and Digital, and Business needs to ensure smooth deployments and operational transitions, fully supporting changes through the software development lifecycle phases of Business Requirements, Technical Design, Development, Test Writing, Testing, Implementation and post-Implementation Support.
•Champion organizational preparedness including identifying, implementing, and communicating process updates.
•Champion regulatory compliance in all aspects of business readiness and process developments.

Pay and Benefits

Salary: 172,000 - 215,000

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor’s degree in business, Operations Management, Information Systems, or related field.
•At least 15 years of experience in business operations, customer service support, or transformation programs in a utility or regulated industry.
•The equivalent combination of education and experience may be considered.
•Strong understanding of SAP, customer systems, and cross-functional business processes.
•Demonstrated success in leading teams through change, integration, and readiness programs.

Experience:15+ yearsUtilitiesRegulated industryCustomer service

Education:Bachelor's

Skills:Stakeholder managementCommunicationProblem-solvingLeadershipProject management

Languages:English

Tech Stack:SAPCRMBilling systemData analysisBI

Company Brief

Iberdrola

Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bilbao, Spain

Founded: 1992

Website LinkedIn

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Iberdrola

1 month ago

Sr Director - Bus Services & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Develop and implement comprehensive strategic plans for BS&S aligning them with overall business objectives.
•Lead end-to-end business readiness activities for strategic and tactical customer operations initiatives.
•Coordinate with Corporate IT, Customer Experience and Digital, and Business needs to ensure smooth deployments and operational transitions, fully supporting changes through the software development lifecycle phases of Business Requirements, Technical Design, Development, Test Writing, Testing, Implementation and post-Implementation Support.
•Champion organizational preparedness including identifying, implementing, and communicating process updates.
•Champion regulatory compliance in all aspects of business readiness and process developments.

Pay and Benefits

Salary: 172,000 - 215,000

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor’s degree in business, Operations Management, Information Systems, or related field.
•At least 15 years of experience in business operations, customer service support, or transformation programs in a utility or regulated industry.
•The equivalent combination of education and experience may be considered.
•Strong understanding of SAP, customer systems, and cross-functional business processes.
•Demonstrated success in leading teams through change, integration, and readiness programs.

Experience:15+ yearsUtilitiesRegulated industryCustomer service

Education:Bachelor's

Skills:Stakeholder managementCommunicationProblem-solvingLeadershipProject management

Languages:English

Tech Stack:SAPCRMBilling systemData analysisBI

Company Brief

Iberdrola

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bilbao, Spain

Founded: 1992

Website LinkedIn