Mutiny

2 months ago

Head of AI Strategists

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead Mutiny’s managed account book and technical solutions for its most complex customers, partnering with teams focused on AI-driven GTM. Build onboarding, adoption, retention, and expansion programs, create scalable support playbooks, and run executive business reviews with CMOs and VPs. Grow into people management by hiring, coaching, and developing AI strategists underneath you to help customers move their roadmap forward.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Own Mutiny’s managed account book, including onboarding, adoption, retention, and expansion across all managed accounts.
•Lead the technical solutions function that supports Mutiny’s most complex customers and set the standard for excellent support.
•Create and maintain scalable playbooks by turning what works across individual accounts into reusable processes.
•Run executive business reviews with CMOs and VPs to drive renewals and expansion well before renewal dates.
•Hire, coach, and develop AI strategists, scaling the team by turning your account performance into team capability.

Pay and Benefits

Salary: USD 175,000 - 225,000 annually

Equity and Bonus:Equity

Key Requirements

•Build repeatable playbooks and process by spotting patterns across customer outcomes, even without perfect clarity upfront.
•Be fluent in AI and excited about how AI changes go-to-market, translating product capability into business outcomes leaders will fund.
•Develop earned executive trust by building relationships with CMOs and VPs and running business reviews with grace.
•Bring a technical solutions instinct from working closely with or leading a technical support function, and know how to scale excellent product support into customer success.
•Be ready to lead: demonstrate a renewal mindset with expansion bias and show experience managing or acting as an informal leader.

Experience:AICustomer successGo-to-marketAgent-firstTechnical support

Skills:LeadershipCommunicationExecutive stakeholder managementPattern recognitionProblem-solving

Tech Stack:AIAgent-first platformAnthropicCursorClaude Code

Company Brief

Mutiny

Provides a website personalization and experimentation platform that helps B2B companies tailor messaging, run experiments, and optimize conversion by serving targeted content to account segments and visitors in real time.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn

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Mutiny

2 months ago

Head of AI Strategists

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Own Mutiny’s managed account book, including onboarding, adoption, retention, and expansion across all managed accounts.
•Lead the technical solutions function that supports Mutiny’s most complex customers and set the standard for excellent support.
•Create and maintain scalable playbooks by turning what works across individual accounts into reusable processes.
•Run executive business reviews with CMOs and VPs to drive renewals and expansion well before renewal dates.
•Hire, coach, and develop AI strategists, scaling the team by turning your account performance into team capability.

Pay and Benefits

Salary: USD 175,000 - 225,000 annually

Equity and Bonus:Equity

Key Requirements

•Build repeatable playbooks and process by spotting patterns across customer outcomes, even without perfect clarity upfront.
•Be fluent in AI and excited about how AI changes go-to-market, translating product capability into business outcomes leaders will fund.
•Develop earned executive trust by building relationships with CMOs and VPs and running business reviews with grace.
•Bring a technical solutions instinct from working closely with or leading a technical support function, and know how to scale excellent product support into customer success.
•Be ready to lead: demonstrate a renewal mindset with expansion bias and show experience managing or acting as an informal leader.

Experience:AICustomer successGo-to-marketAgent-firstTechnical support

Skills:LeadershipCommunicationExecutive stakeholder managementPattern recognitionProblem-solving

Tech Stack:AIAgent-first platformAnthropicCursorClaude Code

Company Brief

Mutiny

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn