Avanade

2 days ago

Microsoft Defender Support SME

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide L1 hypercare support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview in a large enterprise environment. Own issue intake and first-level triage, collect required evidence (logs, screenshots, policy and connector status), update tickets in the approved tracker, and follow runbook-based support procedures. Coordinate escalations to L2/L3, SMEs, and client IT teams when deeper investigation or configuration changes are needed.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide L1 hypercare support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview issues through the agreed support process.
•Perform first-level issue intake, ticket review, basic categorization, user impact capture, and prioritization based on evidence and support guidance.
•Collect required supporting evidence such as screenshots, logs, connector status, device/policy status, and validation outputs.
•Support basic troubleshooting for MDE policy deployment through Intune, MDCA connectors, and related policy behavior.
•Track hypercare issues and coordinate escalations to L2/L3, SMEs, or client IT teams; maintain accurate ticket notes and daily status updates.

Key Requirements

•Min 4+ years of experience in L1 support, security platform support, endpoint support, service desk coordination, or Microsoft 365 operational support.
•Working knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview support concepts.
•Strong understanding of issue intake, ticket triage, evidence collection, escalation management, and issue lifecycle tracking.
•Familiarity with MDE policy deployment via Intune and MDCA connectors, plus Purview policy areas (IP, DLP, IRM, DLM).
•Ability to follow runbooks and support guides without making unsupported production changes.

Experience:4+ yearsEnterprise environmentsSecurity platform supportEndpoint supportService desk coordination

Skills:Evidence-based troubleshootingTicket disciplineClear communicationPrompt escalationRunbook adherence

Certifications:SC-200MD-102SC-900AZ-500SC-300SC-401

Tech Stack:Microsoft Defender for EndpointMicrosoft Defender for Cloud AppsMicrosoft PurviewIntuneMDCA connectorsMicrosoft 365DLPIRmDLMSOC

Company Brief

Avanade

Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2000

Glassdoor: 3.9

Website LinkedIn

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Avanade

2 days ago

Microsoft Defender Support SME

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide L1 hypercare support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview issues through the agreed support process.
•Perform first-level issue intake, ticket review, basic categorization, user impact capture, and prioritization based on evidence and support guidance.
•Collect required supporting evidence such as screenshots, logs, connector status, device/policy status, and validation outputs.
•Support basic troubleshooting for MDE policy deployment through Intune, MDCA connectors, and related policy behavior.
•Track hypercare issues and coordinate escalations to L2/L3, SMEs, or client IT teams; maintain accurate ticket notes and daily status updates.

Key Requirements

•Min 4+ years of experience in L1 support, security platform support, endpoint support, service desk coordination, or Microsoft 365 operational support.
•Working knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview support concepts.
•Strong understanding of issue intake, ticket triage, evidence collection, escalation management, and issue lifecycle tracking.
•Familiarity with MDE policy deployment via Intune and MDCA connectors, plus Purview policy areas (IP, DLP, IRM, DLM).
•Ability to follow runbooks and support guides without making unsupported production changes.

Experience:4+ yearsEnterprise environmentsSecurity platform supportEndpoint supportService desk coordination

Skills:Evidence-based troubleshootingTicket disciplineClear communicationPrompt escalationRunbook adherence

Certifications:SC-200MD-102SC-900AZ-500SC-300SC-401

Tech Stack:Microsoft Defender for EndpointMicrosoft Defender for Cloud AppsMicrosoft PurviewIntuneMDCA connectorsMicrosoft 365DLPIRmDLMSOC

Company Brief

Avanade

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2000

Glassdoor: 3.9

Website LinkedIn