Named Account Manager, Enterprise

Plaid
New York
Workplace: HybridFull timeUSD 171,600 - 214,800 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Relationship management","Stakeholder management","Communication","Presentation","Problem-solving"]

Own and grow relationships with Plaid’s largest enterprise customers on the Enterprise team. Serve as a trusted advisor and commercial partner, aligning Plaid solutions to customer business goals to drive adoption, engagement, retention, renewals, and expansions. Lead strategic account planning and key initiatives such as business reviews, product launches, and technical escalations while partnering cross-functionally with Sales, Product, Engineering, Support, and Legal.

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Plaid
Plaid
3 months ago

Named Account Manager, Enterprise

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Last checked: 2 hours agoStatus: Live

Job Summary

Own and grow relationships with Plaid’s largest enterprise customers on the Enterprise team. Serve as a trusted advisor and commercial partner, aligning Plaid solutions to customer business goals to drive adoption, engagement, retention, renewals, and expansions. Lead strategic account planning and key initiatives such as business reviews, product launches, and technical escalations while partnering cross-functionally with Sales, Product, Engineering, Support, and Legal.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and grow a portfolio of Plaid’s largest enterprise customers (typically 10–15 accounts).
  • •Build trusted relationships with executive sponsors, decision-makers, influencers, and day-to-day operators.
  • •Drive customer adoption, engagement, retention, and growth by aligning Plaid solutions to customer goals and use cases.
  • •Lead commercial conversations including renewals, expansions, strategic partnership discussions, and account planning.
  • •Partner with internal teams across Sales, Solutions Engineering, Product, Engineering, Support, and Legal to deliver successful outcomes.

Pay and Benefits

Salary: USD 171,600 - 214,800 annually
Perks:MedicalDentalVision401k

Key Requirements

  • •7+ years of experience in a client-facing commercial role such as account management, strategic partnerships, consulting, or business development.
  • •Demonstrated success managing and growing enterprise customer relationships in a fast-paced environment.
  • •Experience driving renewals, expansions, and strategic customer outcomes.
  • •Proven ability to navigate complex organizations and influence stakeholders at all levels, including executive leadership.
  • •Experience partnering cross-functionally with Sales, Product, Engineering, and Support teams.
Experience:7+ yearsB2B technologyFintechPaymentsFinancial services
Skills:Relationship managementStakeholder managementCommunicationPresentationProblem-solving

Company Brief

Plaid
Provides APIs that enable applications to connect with users’ bank accounts, verify financial data, and power payment and account verification workflows for fintechs and financial services companies.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn