Technical Support Associate - Workstation Support

Visa
Buenos Aires
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Problem-solving","Independent judgment","Documentation"]

Deliver onsite, 2nd-level technical support to end users by troubleshooting workstation, endpoint, and mobile incidents and requests. Support Windows, macOS, Microsoft 365, peripherals, printers, and conferencing/AV equipment, performing diagnostics to isolate root causes and reduce repeat issues. Create small automations and runbooks (PowerShell, Bash, or Python), maintain ITSM records in ServiceNow, and conduct conference room validation sweeps. Requires at least 3 days in office.

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FursaFursa
Visa
Visa
2 days ago

Technical Support Associate - Workstation Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver onsite, 2nd-level technical support to end users by troubleshooting workstation, endpoint, and mobile incidents and requests. Support Windows, macOS, Microsoft 365, peripherals, printers, and conferencing/AV equipment, performing diagnostics to isolate root causes and reduce repeat issues. Create small automations and runbooks (PowerShell, Bash, or Python), maintain ITSM records in ServiceNow, and conduct conference room validation sweeps. Requires at least 3 days in office.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional onsite service to end users via in-person, phone, email, and chat.
  • •Own and resolve escalated workstation, endpoint, and mobile incidents/requests, focusing on root-cause fixes.
  • •Support Windows OS, Microsoft 365, and macOS releases, including peripherals, security tooling, and operational troubleshooting.
  • •Create and maintain small scripts/automations and update runbooks/KBs to enable self-service and reduce ticket volume.
  • •Maintain incident records in ServiceNow and perform regular conference room technology validation sweeps; restore meeting room service and coordinate with vendors/partners when needed.

Key Requirements

  • •Bachelor's degree, or 3+ years of relevant work experience.
  • •2–4 years supporting 300+ users in an enterprise environment.
  • •Scripting/coding fundamentals to automate routine support tasks (PowerShell, Bash, or Python).
  • •Hands-on experience troubleshooting Windows OS, Microsoft 365, and macOS (current and prior releases), plus iOS/Android basics.
  • •Intermediate knowledge of installation/configuration and support of local/LAN printers and networking connectivity troubleshooting.
Experience:Enterprise IT supportITSMEndpoint support
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingIndependent judgmentDocumentation
Tech Stack:WindowsMacOSMicrosoft 365PowerShellBashPythonServiceNowITSMLAN printersIOSAndroidITILMicrosoft CopilotGenAIAV equipmentConference room technology

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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