Account Manager Lead - Corporate

ElevenLabs
San Francisco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["People leadership","Coaching","Analytical thinking","Strategic thinking","Player-coach mindset"]

Lead a team of Corporate Account Managers in a revenue-critical post-sales segment, owning retention, expansion, and cross-sell outcomes across a high-volume book of business. Build and scale repeatable playbooks for renewals and adoption, embed AI agents and automation into AM workflows, and champion AI fluency across the team. Set segment structure as the business scales and represent customer voice to influence roadmap, tooling, and revenue strategy.

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ElevenLabs
ElevenLabs
3 days ago

Account Manager Lead - Corporate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of Corporate Account Managers in a revenue-critical post-sales segment, owning retention, expansion, and cross-sell outcomes across a high-volume book of business. Build and scale repeatable playbooks for renewals and adoption, embed AI agents and automation into AM workflows, and champion AI fluency across the team. Set segment structure as the business scales and represent customer voice to influence roadmap, tooling, and revenue strategy.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a Corporate Account Management team, owning quota performance, retention, expansion, and cross-sell goals across a high-volume book.
  • •Drive revenue outcomes and build a culture where expansions and cross-sells are owned with the same rigor as a sales function.
  • •Design and implement repeatable, scalable playbooks for renewals, expansion, and adoption across hundreds of accounts.
  • •Embed AI agents and automation into AM workflows by default to manage growing volume without proportional headcount increases.
  • •Set strategic direction for segment structure and staffing as the business scales, partnering with RevOps, Comp/Finance, and CX leadership.

Pay and Benefits

Perks:Learning BudgetTravel Allowance

Key Requirements

  • •5+ years in Account Management, Sales, Customer Success, or post-sales roles in SaaS, ideally with high-volume transactional or corporate segments.
  • •Proven record owning and exceeding revenue targets (renewals, expansion, NRR/GRR, cross-sell) with strong commercial judgment.
  • •2+ years of direct people leadership managing AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
  • •Deep AI fluency using AI tools daily and readiness to lead a shift toward AI agents and automation.
  • •Expertise in post-sales methodologies (e.g., success planning, adoption frameworks, ROI storytelling) and strategic, process-at-scale thinking.
Experience:SaaS
Skills:People leadershipCoachingAnalytical thinkingStrategic thinkingPlayer-coach mindset
Tech Stack:SalesforceGongLemlistSigmaAI agentsAutomationElevenLabs

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor