Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Patience"]

Provide non-voice support for a music streaming platform, handling user inquiries via email and chat. Tackle how-to and FAQ questions, assist with account management and payment-related issues, and guide users through troubleshooting steps with clarity and patience. Work fully remotely within Bulgaria as part of a customer service team supporting Spotify’s global user base, with training and a permanent contract.

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FursaFursa
Sutherland
Sutherland
1 day ago

Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide non-voice support for a music streaming platform, handling user inquiries via email and chat. Tackle how-to and FAQ questions, assist with account management and payment-related issues, and guide users through troubleshooting steps with clarity and patience. Work fully remotely within Bulgaria as part of a customer service team supporting Spotify’s global user base, with training and a permanent contract.
Location: Sofia
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide email and chat support (no phone calls) to platform users.
  • •Answer common how-to and FAQ-type questions.
  • •Assist with account management and payment-related issues.
  • •Guide users through troubleshooting steps with patience and clarity.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveRemote WorkMeal AllowanceMultisport CardAnnual Bonus

Key Requirements

  • •Fluency in French (C1 level) and English (C1 level).
  • •Valid EU work permit – required to work in Bulgaria.
  • •Availability to work flexible shifts, including weekends.
  • •Previous customer service experience (a plus).
  • •Excellent communication skills and a positive, problem-solving attitude.
Skills:CommunicationProblem-solvingPatience
Languages:FrenchEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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