Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical customer support for Crusoe Cloud, serving as the primary point of contact to help customers run sustainable, low-cost GPU compute. Own incident triage and response, troubleshoot issues across VMs, hardware failures, and scaling tests, and manage alert triage and maintenance readiness. Collaborate with SRE, Networking, and Storage teams through RCA delivery while maintaining SLAs and 95%+ CSAT, and create training materials/SOPs for global handoffs.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Zendesk, meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation and lead incident management through triage, communication, and response coordination.
•Diagnose and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Perform alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams from triage to root cause analysis (RCA) delivery and develop onboarding/training materials, knowledge base docs, and SOPs.

Pay and Benefits

Salary: USD 130,000 - 155,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalLife InsuranceLong-term DisabilityTravel AllowanceMeal AllowanceCell PhoneRsus

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills in Linux environments.
•5+ years of customer support experience, ideally within cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).
•Familiarity with public cloud platforms (e.g., AWS, Azure, GCP) and knowledge of HPC technologies such as Infiniband, RDMA, RoCE, and SDN.

Experience:5+ yearsCloudHPCCustomer supportAI/ML

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaborationUrgency

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESoftware Defined Networking (SDN)

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Zendesk, meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation and lead incident management through triage, communication, and response coordination.
•Diagnose and resolve issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Perform alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams from triage to root cause analysis (RCA) delivery and develop onboarding/training materials, knowledge base docs, and SOPs.

Pay and Benefits

Salary: USD 130,000 - 155,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalLife InsuranceLong-term DisabilityTravel AllowanceMeal AllowanceCell PhoneRsus

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills in Linux environments.
•5+ years of customer support experience, ideally within cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).
•Familiarity with public cloud platforms (e.g., AWS, Azure, GCP) and knowledge of HPC technologies such as Infiniband, RDMA, RoCE, and SDN.

Experience:5+ yearsCloudHPCCustomer supportAI/ML

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaborationUrgency

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESoftware Defined Networking (SDN)

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor