Mobile Technician Leader

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 89,400 - 134,000Function: Field Service, Maintenance & Skilled TradesExperience: 6+ yearsEducation: bachelorsSkills: ["Coaching","Mentoring","Teaching","Interpersonal skills","Problem-solving","Action-oriented","Listening","Change leadership","Interpersonal savvy","Customer focus","Ethics & values"]

Lead and coach a team of 15+ mobile technicians supporting preventative maintenance and repair excellence for Cox Fleet. Monitor performance metrics, safety records, and compliance with administrative/DOT and environmental requirements, and drive continuous process improvements. Manage onboarding, inventory, scheduling coordination with dispatch and sales, safety audits/QCIs, and budgeting. Travel frequently between technician and customer locations and provide technical guidance and customer-facing solutions.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Mobile Technician Leader

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead and coach a team of 15+ mobile technicians supporting preventative maintenance and repair excellence for Cox Fleet. Monitor performance metrics, safety records, and compliance with administrative/DOT and environmental requirements, and drive continuous process improvements. Manage onboarding, inventory, scheduling coordination with dispatch and sales, safety audits/QCIs, and budgeting. Travel frequently between technician and customer locations and provide technical guidance and customer-facing solutions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Lead a team of 15+ technicians, providing leadership and guidance to deliver company results.
  • •Meet one-on-one with direct reports to coach/mentor and help resolve issues.
  • •Monitor and analyze metrics, reports, process documentation, customer service logs, and safety/training records to recommend changes to improve efficiency.
  • •Travel frequently to technician and customer locations and ensure technicians comply with administrative/DOT policies, safety rules, and applicable regulations.
  • •Conduct onboarding activities, perform safety audits and QCIs, coordinate schedules across dispatch/sales, and support budgeting and goal setting for productivity improvements.
Travel: High travel

Pay and Benefits

Salary: USD 89,400 - 134,000
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in a related discipline with 6 years’ experience in a related field (or equivalent combinations such as a master’s with 4 years, Ph.D. with 1 year, or 10 years).
  • •1+ year of experience in management or a lead role.
  • •3+ years of MVR review and a valid state-of-residence driver’s license; safe drivers needed.
  • •Skills in coaching, mentoring, teaching, and handling discipline and difficult conversations with mobile technicians.
  • •Knowledge of the mobile work environment and maintenance practices/process requirements, plus the ability to coordinate multiple group efforts to solve issues.
Experience:6+ years
Education:Bachelor's
Skills:CoachingMentoringTeachingInterpersonal skillsProblem-solvingAction-orientedListeningChange leadershipInterpersonal savvyCustomer focusEthics & values
Licenses:Valid state-of-residence driver’s license
Tech Stack:WorkdaySalesforceKronosPower BIDispatching software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn