Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients and visitors in a fully remote role in Canada. You’ll respond to inquiries by phone, email, or chat, resolve customer issues (including technical troubleshooting), maintain accurate interaction records, and help with account, billing, and product questions. The role includes comprehensive training and ongoing support, with growth opportunities for entry-level and experienced candidates.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries via phone, email, or chat.
•Troubleshoot and resolve technical issues by guiding customers through solutions.
•Keep accurate records of customer interactions and issue resolutions.
•Assist customers with account management, billing, and product questions.
•Support team members with remote administrative tasks as needed.

Pay and Benefits

Perks:Health InsurancePaid LeaveRetirement SavingsFlexible WorkParental LeaveLife InsuranceDisability InsuranceEmployee AssistanceWellness StipendAnnual Bonus

Key Requirements

•High school diploma or equivalent.
•Excellent communication and interpersonal skills.
•Strong problem-solving abilities.
•Tech-savvy and willing to learn new software.
•Experience with CRM systems and ticketing software (e.g., Zendesk, Freshdesk).

Education:High School

Skills:CommunicationInterpersonal skillsProblem-solvingReliabilityTime management

Tech Stack:CRM systemsTicketing softwareZendeskFreshdeskPhoneEmailChat

Company Brief

Qureos

Website

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Qureos

4 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries via phone, email, or chat.
•Troubleshoot and resolve technical issues by guiding customers through solutions.
•Keep accurate records of customer interactions and issue resolutions.
•Assist customers with account management, billing, and product questions.
•Support team members with remote administrative tasks as needed.

Pay and Benefits

Perks:Health InsurancePaid LeaveRetirement SavingsFlexible WorkParental LeaveLife InsuranceDisability InsuranceEmployee AssistanceWellness StipendAnnual Bonus

Key Requirements

•High school diploma or equivalent.
•Excellent communication and interpersonal skills.
•Strong problem-solving abilities.
•Tech-savvy and willing to learn new software.
•Experience with CRM systems and ticketing software (e.g., Zendesk, Freshdesk).

Education:High School

Skills:CommunicationInterpersonal skillsProblem-solvingReliabilityTime management

Tech Stack:CRM systemsTicketing softwareZendeskFreshdeskPhoneEmailChat

Company Brief

Qureos

Website