4 days ago

Client Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Manage customer service agreements for a regional portfolio by driving renewals, quoting, and lead follow-up. You’ll prospect for non-agreement customers, support proposal and estimating pull-through, and run account management activities including account profiles, service delivery plans, and budget planning. Monitor account financial performance and AR follow-up weekly, respond to customer inquiries quickly, and ensure accurate Salesforce entry and pipeline reflection while partnering with account and sales teams.

Location: Laval

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Execute service agreement renewals and ensure contractual obligations are met while improving customer satisfaction and retention.
•Provide quotations and follow up on submitted leads, driving growth through prospecting and lead management for non-agreement customers.
•Coordinate T&M and quoted job pull-through opportunities with estimating and deliver proposals within required timeframes.
•Run account management activities including customer account profiles, account strategies, service delivery plans, budget planning, and scheduled customer visits.
•Review weekly account financial performance, provide correction plans for underperforming agreements (including AR follow-up), and keep opportunities and the pipeline accurately reflected in Salesforce.

Key Requirements

•Bachelor’s degree or equivalent preferred.
•A certificate and a couple of years’ work experience could be fine for this role.
•Strong customer focus and relationship-building, with problem solving, initiative, and teamwork.
•Ability to understand accounts receivable/credit and perform basic return on investment calculations.
•Clear communication skills in person, by phone, and in writing; proficient with telephone, voice mail, and office equipment.

Education:Bachelor's

Skills:Customer focusRelationship buildingProblem solvingCollaborationResults orientation

Licenses:Valid driver’s license

Tech Stack:Salesforce

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

4 days ago

Client Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Laval

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Execute service agreement renewals and ensure contractual obligations are met while improving customer satisfaction and retention.
•Provide quotations and follow up on submitted leads, driving growth through prospecting and lead management for non-agreement customers.
•Coordinate T&M and quoted job pull-through opportunities with estimating and deliver proposals within required timeframes.
•Run account management activities including customer account profiles, account strategies, service delivery plans, budget planning, and scheduled customer visits.
•Review weekly account financial performance, provide correction plans for underperforming agreements (including AR follow-up), and keep opportunities and the pipeline accurately reflected in Salesforce.

Key Requirements

•Bachelor’s degree or equivalent preferred.
•A certificate and a couple of years’ work experience could be fine for this role.
•Strong customer focus and relationship-building, with problem solving, initiative, and teamwork.
•Ability to understand accounts receivable/credit and perform basic return on investment calculations.
•Clear communication skills in person, by phone, and in writing; proficient with telephone, voice mail, and office equipment.

Education:Bachelor's

Skills:Customer focusRelationship buildingProblem solvingCollaborationResults orientation

Licenses:Valid driver’s license

Tech Stack:Salesforce

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn