Blend

1 day ago

Product Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Design and launch an operational front door between strategic home lending accounts, Premier Support, and the product team. Build intake, triage, and prioritization for break/fix and enhancement requests; create a single source of truth across Slack, Asana, and Jira; and stand up release-pipeline tracking with clear status and visibility. Drive adoption with cross-team partners and report request themes, aging, and release performance to product leadership.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Design and implement intake and triage for strategic-account product requests, including Premier Support break/fix asks, and drive adoption across teams.
•Define the working model between Premier Support specialists and product, including routing, ownership, and status flow.
•Build a single source of truth consolidating requests and requirements currently scattered across CSM notes, Asana, Jira, and Slack, and retire replaced channels.
•Stand up release-pipeline tracking for committed requests (Jira status, target release, delivery dates by account) and communicate status and slips to stakeholders and clients.
•Group client requests into themes and represent the product team operationally at strategic-account meetings and onsites; coach teams on intake quality and report metrics to product leadership.

Pay and Benefits

Salary: USD 118,000 - 139,000

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeaveParental LeaveEapWellness Stipend401kPet InsurancePaid Volunteer

Key Requirements

•Background in product operations, support, professional services, or delivery consulting for enterprise software.
•Mortgage industry experience required.
•Built processes from scratch and driven adoption across teams outside their own reporting line, with ongoing iterative process improvement.
•Familiar with enterprise support workflows (ticket triage, break/fix vs. enhancement) and software release processes (Jira, release planning, release notes).
•Strong requirements discipline: turn fragmented input (e.g., Slack threads) into clear, testable requirements.

Experience:MortgageEnterprise software

Skills:Process improvementRequirements disciplineOrganizational skillsCross-team communicationClient-facing communication

Languages:English

Tech Stack:SlackAsanaJira

Company Brief

Blend

Provides a digital lending platform that streamlines mortgage and consumer lending processes for banks and lenders, offering tools for originations, verification, and decisioning to improve borrower experience and operational efficiency.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Blend

1 day ago

Product Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Design and implement intake and triage for strategic-account product requests, including Premier Support break/fix asks, and drive adoption across teams.
•Define the working model between Premier Support specialists and product, including routing, ownership, and status flow.
•Build a single source of truth consolidating requests and requirements currently scattered across CSM notes, Asana, Jira, and Slack, and retire replaced channels.
•Stand up release-pipeline tracking for committed requests (Jira status, target release, delivery dates by account) and communicate status and slips to stakeholders and clients.
•Group client requests into themes and represent the product team operationally at strategic-account meetings and onsites; coach teams on intake quality and report metrics to product leadership.

Pay and Benefits

Salary: USD 118,000 - 139,000

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeaveParental LeaveEapWellness Stipend401kPet InsurancePaid Volunteer

Key Requirements

•Background in product operations, support, professional services, or delivery consulting for enterprise software.
•Mortgage industry experience required.
•Built processes from scratch and driven adoption across teams outside their own reporting line, with ongoing iterative process improvement.
•Familiar with enterprise support workflows (ticket triage, break/fix vs. enhancement) and software release processes (Jira, release planning, release notes).
•Strong requirements discipline: turn fragmented input (e.g., Slack threads) into clear, testable requirements.

Experience:MortgageEnterprise software

Skills:Process improvementRequirements disciplineOrganizational skillsCross-team communicationClient-facing communication

Languages:English

Tech Stack:SlackAsanaJira

Company Brief

Blend

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn