Exp Tech Supp Professional

Honeywell
Pune
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 3-4 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Time management","Troubleshooting"]

Handle internal and external customer issues as the escalation point for technical support. Troubleshoot issues for partner and hub customers, and help ensure product readiness through support for serviceability/reliability, NPI, and user acceptance testing. Maintain KPIs and call evaluation requirements while documenting all customer interactions in a CRM. Develop technical documentation, FAQs, technical tips, and how-to videos for hardware and software applications.

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FursaFursa
Honeywell
Honeywell
4 days ago

Exp Tech Supp Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Handle internal and external customer issues as the escalation point for technical support. Troubleshoot issues for partner and hub customers, and help ensure product readiness through support for serviceability/reliability, NPI, and user acceptance testing. Maintain KPIs and call evaluation requirements while documenting all customer interactions in a CRM. Develop technical documentation, FAQs, technical tips, and how-to videos for hardware and software applications.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Handle internal and external customer issues and concerns, acting as the escalation point for technical support.
  • •Perform fault finding/troubleshooting filtered by partner, hub, and internal customers.
  • •Support product readiness for serviceability/reliability and assist with internal Technical Support NPI and User Acceptance Testing.
  • •Maintain call evaluation requirements and VOC/KPI requirements, and record all customer interactions into a CRM database.
  • •Develop technical documentation and training materials, including FAQs, Technical Tips, and how-to videos for hardware and software applications.

Key Requirements

  • •Bachelor’s degree in engineering (Electrical/Electronics/Instrumentation).
  • •3–4 years of relevant experience configuring FIRE/SECURITY products in the field.
  • •Installed and programmed relevant products in at least 10 projects.
  • •Excellent communication skills (oral and written) plus strong interpersonal, organizational, and time management skills.
  • •Strong troubleshooting experience with software/hardware, including knowledge of Microsoft Operating Systems/Office and SQL; LAN/WAN experience is required.
Experience:3-4 years
Education:Bachelor's in Electrical/ Electronics / Instrumentation
Skills:CommunicationInterpersonal skillsOrganizational skillsTime managementTroubleshooting
Certifications:A+Network+
Tech Stack:Microsoft WindowsMicrosoft OfficeSQLCRM

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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