Vendor Manager | Italian speaker, CS Global Outsourcing

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: Procurement & SourcingEducation: bachelorsSkills: ["Leadership","Organizational skills","Strong attention to detail","Multitasking","Data-backed decision-making","Stakeholder management","Strong business judgment"]

Drive partner success and operational excellence across Customer Service vendors, ensuring compliance, customer obsession, and an Amazonian culture. Manage customer service operations performance, share quality and operational best practices, and support contact center procurement activities including vendor strategy, business scoping, RFP administration, and pricing/contract negotiation. Build standards and governance to simplify processes under EU/global privacy rules, ensure security compliance, and project-manage implementations.

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FursaFursa
Amazon MENA
Amazon MENA
1 month ago

Vendor Manager | Italian speaker, CS Global Outsourcing

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Last checked: 14 hours agoStatus: Live

Job Summary

Drive partner success and operational excellence across Customer Service vendors, ensuring compliance, customer obsession, and an Amazonian culture. Manage customer service operations performance, share quality and operational best practices, and support contact center procurement activities including vendor strategy, business scoping, RFP administration, and pricing/contract negotiation. Build standards and governance to simplify processes under EU/global privacy rules, ensure security compliance, and project-manage implementations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Procurement & Sourcing

Key Responsibilities

  • •Develop and maintain strong working relationships with stakeholders and Customer Service vendors to identify, analyze, and solve problems.
  • •Manage delivery across Customer Service operations with a focus on customer obsession and sharing operational/quality best practices across the Amazon Customer Service network.
  • •Support contact center procurement, including vendor strategy, business requirement scoping, location assessments, RFP administration, and pricing and contract negotiation.
  • •Develop and implement standards, mechanisms, and governance based on EU/global data privacy regulations to simplify processes and optimize for customer experience, security, and compliance.
  • •Ensure compliance to Amazon security standards and develop business continuity plans, project-managing new implementations.
Travel: High travel

Key Requirements

  • •Candidates must be able to speak, write, and read fluently in Italian.
  • •Experience in client or vendor-facing roles focused on relationship management and negotiation.
  • •Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights.
  • •Bachelor's degree in management, business administration, economics, engineering, marketing.
  • •Experience analyzing data and best practices to assess performance drivers.
Education:Bachelor's
Skills:LeadershipOrganizational skillsStrong attention to detailMultitaskingData-backed decision-makingStakeholder managementStrong business judgment
Languages:Italian

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn