Customer Success, APAC

Mistral
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Customer-centric","Collaboration","Organizational"]

Own an APAC portfolio of enterprise customers, ensuring they realize value from Mistral’s AI solutions. Lead onboarding, adoption, and ongoing engagement; monitor customer health to mitigate churn risk; and run QBRs to align on goals and success metrics. Serve as a trusted technical and business advisor, collaborate with Sales on expansion opportunities, and partner with Product and Engineering to deliver feedback that shapes the roadmap. Provide training and enablement to drive sustained usage.

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FursaFursa
Mistral
Mistral
2 days ago

Customer Success, APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own an APAC portfolio of enterprise customers, ensuring they realize value from Mistral’s AI solutions. Lead onboarding, adoption, and ongoing engagement; monitor customer health to mitigate churn risk; and run QBRs to align on goals and success metrics. Serve as a trusted technical and business advisor, collaborate with Sales on expansion opportunities, and partner with Product and Engineering to deliver feedback that shapes the roadmap. Provide training and enablement to drive sustained usage.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of enterprise customers to maximize value from Mistral’s AI solutions.
  • •Lead onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
  • •Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
  • •Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  • •Run business reviews (QBRs) and partner with Product and Engineering to gather feedback and influence the product roadmap.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

  • •5+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
  • •Manage enterprise customer relationships with a focus on adoption, satisfaction, and retention.
  • •Engage confidently with Data, IT, and Engineering teams for technical products.
  • •Strong communication and presentation skills tailored to technical and executive audiences.
  • •Business acumen to identify upsell/expansion while ensuring customer success.
Experience:5+ yearsEnterpriseSaaSTechnical productsAI/ML
Skills:CommunicationPresentationCustomer-centricCollaborationOrganizational
Tech Stack:AI/ML concepts

Company Brief

Mistral
Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: Paris, France
Founded: 2023
WebsiteLinkedIn