Customer Success Manager

Unit4
Spain
Workplace: RemoteFull timeEUR 47,746 - 55,822 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship management","Adaptability","Accountability","Collaboration"]

Own the voice of the customer and turn insights into actions that improve outcomes and experience. Drive customer value realization by building success plans aligned to strategic objectives, guiding adoption and effective use of the Success4U program, and proactively managing retention and churn. Lead executive business reviews with C-level stakeholders, collaborate across Unit4 teams (Product, R&D, Support, Sales), and identify upsell/cross-sell opportunities via qualified leads.

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FursaFursa
Unit4
Unit4
1 day ago

Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the voice of the customer and turn insights into actions that improve outcomes and experience. Drive customer value realization by building success plans aligned to strategic objectives, guiding adoption and effective use of the Success4U program, and proactively managing retention and churn. Lead executive business reviews with C-level stakeholders, collaborate across Unit4 teams (Product, R&D, Support, Sales), and identify upsell/cross-sell opportunities via qualified leads.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the voice of the customer and internal advocate, turning customer insights into actions that improve outcomes and experience.
  • •Drive customer value realization by helping customers achieve business outcomes and maximize value from their Unit4 investment.
  • •Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
  • •Proactively manage risk and support retention by developing and maintaining success plans aligned to customer strategic objectives and milestones.
  • •Lead executive business reviews with C-level stakeholders, collaborate cross-functionally (Product, R&D, Support, Sales), and identify upsell/cross-sell opportunities through qualified leads.
Travel: Medium travel

Pay and Benefits

Salary: EUR 47,746 - 55,822 annually
Perks:Remote WorkPaid Leave

Key Requirements

  • •Fluent in English (verbal and written) with excellent communication and relationship-management skills.
  • •Experience in a customer-facing role driving customer value and business outcomes in a cloud software environment.
  • •Ability to translate customer strategic goals into actionable success plans and track progress toward value realization.
  • •Responsible for retention and churn management, driving adoption of the Success4U program, and managing customer risks.
  • •Technically literate and familiar with customer engagement technologies and best practices; experience in ERP and/or HCM and financial planning software is a plus; travel up to 20% as necessary.
Experience:Cloud softwareERPHCMFinancial planningCustomer successRecurring revenue (ARR)
Skills:CommunicationRelationship managementAdaptabilityAccountabilityCollaboration
Languages:EnglishSwedishDutch
Tech Stack:Success4U programCloud softwareERPHCMFinancial planning software

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor