Account Manager

Delivery Hero
Alexandria
Workplace: OnsiteContractFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Interpersonal skills","Analytical thinking","Customer-first mindset"]

Manage and grow relationships with restaurant and vendor partners as their main point of contact. Use sales, operational, and engagement data to improve menu performance, pricing, promotions, and delivery logistics, sharing recommendations through regular business reviews. Drive account growth via upsells, cross-promotions, content optimization, and coordinated marketing campaigns. Collaborate cross-functionally to ensure onboarding, campaign execution, and issue resolution, while negotiating and renewing agreements and maintaining service-level standards.

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Delivery Hero
Delivery Hero
1 month ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage and grow relationships with restaurant and vendor partners as their main point of contact. Use sales, operational, and engagement data to improve menu performance, pricing, promotions, and delivery logistics, sharing recommendations through regular business reviews. Drive account growth via upsells, cross-promotions, content optimization, and coordinated marketing campaigns. Collaborate cross-functionally to ensure onboarding, campaign execution, and issue resolution, while negotiating and renewing agreements and maintaining service-level standards.
Location: Alexandria
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with restaurant and vendor partners.
  • •Ensure partner satisfaction and retention through proactive communication and support.
  • •Analyze sales, operational, and engagement data to identify improvements and share actionable recommendations.
  • •Drive account growth via upsell services, cross-promotions, content optimization, and marketing/promotional coordination.
  • •Negotiate and renew commercial agreements and ensure compliance with service-level agreements and operational standards.

Key Requirements

  • •Bachelor's degree in Business, Marketing, or a related field.
  • •2+ years of experience in Account Management, Sales, or Partner Success.
  • •Strong analytical skills with comfort using data dashboards and Excel/Google Sheets to generate insights.
  • •Excellent communication, negotiation, and interpersonal skills.
  • •Residency in Alexandria is a must.
Experience:2+ yearsFood techFMCGE-commerce
Education:Bachelor's in Business, Marketing, or a related field
Skills:CommunicationNegotiationInterpersonal skillsAnalytical thinkingCustomer-first mindset
Languages:English
Tech Stack:ExcelGoogle SheetsData dashboards

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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