Senior Sales Engineer

Zendesk
Tokyo
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal","Communication","Persuasion","Presentation","Writing"]

Senior Solutions Consultant helps drive Zendesk deals by owning the technical and solution aspects of the sales cycle, mapping requirements to software solutions, and coordinating with Sales, Marketing, and Product to present compelling IT/CRM capabilities to Enterprise and Mid Market executives. The role requires hands-on technical engagement, pilots/PoCs, and travel willingness in a hybrid work environment.

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FursaFursa
Zendesk
Zendesk
6 months ago

Senior Sales Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Senior Solutions Consultant helps drive Zendesk deals by owning the technical and solution aspects of the sales cycle, mapping requirements to software solutions, and coordinating with Sales, Marketing, and Product to present compelling IT/CRM capabilities to Enterprise and Mid Market executives. The role requires hands-on technical engagement, pilots/PoCs, and travel willingness in a hybrid work environment.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Serve as the technical bridge between Sales and prospects, collaborating with Sales, Marketing, and Product Managers to articulate technical merits of the Zendesk solution.
  • •Own the prime technical relationship with prospects and deliver technical information onsite, online, and via telephone to drive customer happiness.
  • •Assist in scoping, planning, and executing customer pilots and Proof of Concepts to validate solution fit.
  • •Map RFI/RFP requirements to Zendesk offerings and advise on gaps/solutions.
  • •Influence product development through deep understanding of customer needs and solution scoping.

Key Requirements

  • •5+ years of Mid Market/Enterprise software selling experience.
  • •Experience mapping RFI/RFP requirements to software solutions.
  • •Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • •Call Center Experience is desired.
  • •Experience scoping, managing and executing customer pilots and Proof of Concepts.
Experience:5+ yearsEnterprise softwareSaaSITSM
Education:Bachelor's
Skills:InterpersonalCommunicationPersuasionPresentationWriting
Tech Stack:HTMLCSSJavaScriptSaaS

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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