Head Waiter (QA)

Oversee front-of-house operations to deliver an exceptional dining experience. Lead and supervise waitstaff, assign duties, train new team members, and manage work schedules to ensure proper coverage. Handle guest inquiries and complaints, coordinate seating and reservations, and work with kitchen and bar teams for timely service. Maintain clean dining areas, supervise cash handling and reports, and support revenue through upselling and promotions.