Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Anomali
United States, Redwood City
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-first attitude","Communication","Presentation skills","Interpersonal skills","Problem-solving"]

Own customers’ end-to-end adoption journey for the Anomali Platform, from onboarding through full production maturity. Combine deep SIEM/SecOps and CTI expertise with executive-level relationship skills to plan QBRs/EBRs, translate technical wins into security outcomes and business value, and drive renewals/expansions. Monitor usage, build dashboards, resolve technical requests, coordinate with engineering/support, and surface product feedback and ROI insights to internal teams.

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Anomali
Anomali
16 hours ago

Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own customers’ end-to-end adoption journey for the Anomali Platform, from onboarding through full production maturity. Combine deep SIEM/SecOps and CTI expertise with executive-level relationship skills to plan QBRs/EBRs, translate technical wins into security outcomes and business value, and drive renewals/expansions. Monitor usage, build dashboards, resolve technical requests, coordinate with engineering/support, and surface product feedback and ROI insights to internal teams.
Location: United States, Redwood City
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the customer adoption lifecycle from onboarding through full production maturity as the single accountable owner.
  • •Plan and lead QBRs/EBRs with analyst, director, and CISO stakeholders to translate technical usage into business and security outcomes.
  • •Identify expansion and renewal risk signals from usage data and stakeholder relationships and surface them to CSM/AE partners.
  • •Address and proactively resolve customer technical requests; provide advice and guidance to ensure successful usage and adoption.
  • •Track account metrics, coordinate with onboarding engineers/support/engineering for issue resolution, and promote customer advocacy while feeding product feature requests.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or related field (additional 3 years of relevant experience in lieu of degree).
  • •5+ years in technical customer success, solutions engineering, sales engineering, or similar roles in SaaS/technology, preferably in cybersecurity.
  • •Demonstrated ability to present to and build trust with senior security leadership (Director/VP/CISO) and run QBRs/ERs connecting technical adoption to business outcomes.
  • •Expertise with SIEM products (e.g., Splunk, QRadar, Arcsight), including implementation, configuration, integration, and optimization.
  • •Experience with enterprise accounts and SecOps/threat intel, including coverage areas such as SOAR, firewalls, EDR/XDR, security controls, and logs.
Experience:5+ yearsSaaSCybersecurityEnterprise accountsSecOpsThreat intelligence
Education:Bachelor's
Skills:Customer-first attitudeCommunicationPresentation skillsInterpersonal skillsProblem-solving
Tech Stack:CTISecOpsQBREBRDashboardsGainsightSalesForceJIRASplunkQRadarArcsightSOARSIEMFirewallsEDRXDROperating systemsSecurity controlsLog telemetryNetworking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Anomali
Provides threat intelligence and detection solutions that help enterprises detect, investigate, and respond to cyber threats by integrating intelligence feeds, analytics, and security platform integrations.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Redwood City, United States
Founded: 2013
WebsiteLinkedIn