12 hours ago

Cyber Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Front-line support for critical customer events, responding to requests through the Darktrace Customer Portal and manning the support line during shifts. Work directly with customers and the software development team to triage, diagnose, and resolve issues, proactively joining client calls. Explain Darktrace features and help ensure smooth customer deployments, including support for Japanese post-sales queries, while collaborating with cross-functional technical teams.

Location: South Korea

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Entry level

Key Responsibilities

•Respond to support requests in the Darktrace Customer Portal and report on critical customer events.
•Proactively initiate and join client calls to resolve issues.
•Man the support line during shifts and support incident triage and diagnosis.
•Explain software features to help customers maximize the platform’s potential.
•Ensure smooth and efficient customer deployments, including resolving Japanese post-sales queries.

Key Requirements

•Ability to work independently and as a team to triage and diagnose issues.
•Business literacy of the Japanese language.
•Good understanding of Japanese work culture.
•Proven ability to work with data and analytical tools.
•Excellent interpersonal/communication skills in both English and Japanese (verbal and written), plus availability for weekends/Public Holidays.

Skills:Interpersonal communicationTeamworkIndependent workAnalytical skillsProactiveness

Languages:EnglishJapanese

Tech Stack:Darktrace Customer Portal

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

12 hours ago

Cyber Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: South Korea

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Entry level

Key Responsibilities

•Respond to support requests in the Darktrace Customer Portal and report on critical customer events.
•Proactively initiate and join client calls to resolve issues.
•Man the support line during shifts and support incident triage and diagnosis.
•Explain software features to help customers maximize the platform’s potential.
•Ensure smooth and efficient customer deployments, including resolving Japanese post-sales queries.

Key Requirements

•Ability to work independently and as a team to triage and diagnose issues.
•Business literacy of the Japanese language.
•Good understanding of Japanese work culture.
•Proven ability to work with data and analytical tools.
•Excellent interpersonal/communication skills in both English and Japanese (verbal and written), plus availability for weekends/Public Holidays.

Skills:Interpersonal communicationTeamworkIndependent workAnalytical skillsProactiveness

Languages:EnglishJapanese

Tech Stack:Darktrace Customer Portal

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn