Davies

21 hours ago

Operational Support Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support the Legacy team by partnering with the Business Unit Director/Deputy to handle operational administration, diary and meeting coordination, and inbox gatekeeping to meet SLAs. Use Power BI to produce monthly/quarterly performance MI and client reports, manage internal systems for starters and people changes, and help ensure caseloads and contractual MI entries are accurate and timely.

Location: Liverpool

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Set up new starters in Tracker and internal distribution lists for operational teams and manage internal people change requests.
•Maintain internal systems including holiday requests, absences, and other allowed time dispensation.
•Use Power BI to complete internal MI requests, including monthly/quarterly performance statistics and collection of MI for new instructions/transferred files.
•Manage the Business Unit Director/Deputy’s diary and arrange ad hoc internal meetings/training sessions, plus diary/meeting support for other operational stakeholders.
•Oversee the Legacy New Instruction inbox, ensuring instructions are opened/allocated within SLAs and escalating to the BUD/DBUD when required; prepare client MI reports as needed.

Pay and Benefits

Perks:Paid LeavePensionCash Plan

Key Requirements

•Minimum education of 5 GCSEs (grades 5 or above / A-C) or equivalent qualification/experience.
•Able to use Excel and Office 365 documents; prior use of a Case Management system is desirable.
•Good telephone and communication skills with people at all levels inside and outside the business.
•Organise and prioritise tasks using initiative.
•Maintain attention to detail when dealing with repetitive tasks, staying calm under pressure and re-prioritising when required.

Education:High School

Skills:CommunicationOrganizationAttention to detailCalm under pressureTeamwork

Tech Stack:Power BIExcelOffice 365Case ManagementTracker

Eligibility

Nationality:British National

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Davies

21 hours ago

Operational Support Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Liverpool

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Set up new starters in Tracker and internal distribution lists for operational teams and manage internal people change requests.
•Maintain internal systems including holiday requests, absences, and other allowed time dispensation.
•Use Power BI to complete internal MI requests, including monthly/quarterly performance statistics and collection of MI for new instructions/transferred files.
•Manage the Business Unit Director/Deputy’s diary and arrange ad hoc internal meetings/training sessions, plus diary/meeting support for other operational stakeholders.
•Oversee the Legacy New Instruction inbox, ensuring instructions are opened/allocated within SLAs and escalating to the BUD/DBUD when required; prepare client MI reports as needed.

Pay and Benefits

Perks:Paid LeavePensionCash Plan

Key Requirements

•Minimum education of 5 GCSEs (grades 5 or above / A-C) or equivalent qualification/experience.
•Able to use Excel and Office 365 documents; prior use of a Case Management system is desirable.
•Good telephone and communication skills with people at all levels inside and outside the business.
•Organise and prioritise tasks using initiative.
•Maintain attention to detail when dealing with repetitive tasks, staying calm under pressure and re-prioritising when required.

Education:High School

Skills:CommunicationOrganizationAttention to detailCalm under pressureTeamwork

Tech Stack:Power BIExcelOffice 365Case ManagementTracker

Eligibility

Nationality:British National

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor