Fortinet

4 months ago

Cybersecurity Support Engineer (FortiSASE) - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide phone, chat, and web-based technical support to customers and partners across APAC for Fortinet’s FortiSASE Secure Access Service Edge product. Troubleshoot network/security issues, analyze configuration and customer system information, and recommend corrective actions. Reproduce customer environments in lab setups, escalate and manage technical cases through closure, and deliver customer education using technical documentation, bulletins, and release notes.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Provide direct technical support to customers and partners via phone, chat, and web-based systems across APAC.
•Troubleshoot Fortinet’s FortiSASE Secure Access Service Edge product.
•Collect and analyze configuration and customer system information, recommending corrective actions.
•Reproduce customer environments on lab equipment to isolate and solve problems and recommend solutions.
•Manage technical cases end-to-end, including escalation, customer communications, expectations, and case closure.

Key Requirements

•3+ years of experience in technical support or system administration in a networking/security environment (or equivalent education).
•Deep understanding of OSI model, routing and switching in L2/L3.
•Strong understanding of BGP, IPsec/ADVPN, and SDWAN.
•Strong understanding of authentication protocols such as LDAP, SAML, RADIUS, and OAuth.
•Working knowledge of operating systems (Windows, Mac, Linux) with strong troubleshooting and problem-solving skills.

Experience:NetworkingCybersecuritySecurity products

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Languages:English

Tech Stack:FortiSASESecure Access Service EdgeOSI modelRoutingSwitchingL2L3BGPIPsecADVPNSDWANLDAPSAMLRADIUSOAuthFirewallsIDS/IPSAntimalwareWindowsMac

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

4 months ago

Cybersecurity Support Engineer (FortiSASE) - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Provide direct technical support to customers and partners via phone, chat, and web-based systems across APAC.
•Troubleshoot Fortinet’s FortiSASE Secure Access Service Edge product.
•Collect and analyze configuration and customer system information, recommending corrective actions.
•Reproduce customer environments on lab equipment to isolate and solve problems and recommend solutions.
•Manage technical cases end-to-end, including escalation, customer communications, expectations, and case closure.

Key Requirements

•3+ years of experience in technical support or system administration in a networking/security environment (or equivalent education).
•Deep understanding of OSI model, routing and switching in L2/L3.
•Strong understanding of BGP, IPsec/ADVPN, and SDWAN.
•Strong understanding of authentication protocols such as LDAP, SAML, RADIUS, and OAuth.
•Working knowledge of operating systems (Windows, Mac, Linux) with strong troubleshooting and problem-solving skills.

Experience:NetworkingCybersecuritySecurity products

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Languages:English

Tech Stack:FortiSASESecure Access Service EdgeOSI modelRoutingSwitchingL2L3BGPIPsecADVPNSDWANLDAPSAMLRADIUSOAuthFirewallsIDS/IPSAntimalwareWindowsMac

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn