Sales Engineer III

Dialpad
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Rapport-building","Listening","Questioning","Troubleshooting","Communication"]

Own product demonstrations and high-touch proof of concepts for Dialpad in customer-facing engagements. Gather success criteria, handle system configuration, and provide admin and user training while troubleshooting issues. Partner with Account Executives to identify customer requirements and communicate Dialpad’s solutions clearly to non-technical stakeholders. Based in Tokyo with a hybrid setup and up to 50% travel, reporting to the Japan Country Manager.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dialpad
Dialpad
1 month ago

Sales Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own product demonstrations and high-touch proof of concepts for Dialpad in customer-facing engagements. Gather success criteria, handle system configuration, and provide admin and user training while troubleshooting issues. Partner with Account Executives to identify customer requirements and communicate Dialpad’s solutions clearly to non-technical stakeholders. Based in Tokyo with a hybrid setup and up to 50% travel, reporting to the Japan Country Manager.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Run product demonstrations and deliver high-touch proofs of concept.
  • •Gather success criteria, perform system configuration, and troubleshoot during customer engagements.
  • •Provide admin training and user training as part of proofs of concept.
  • •Work with Account Executives to identify customer requirements and present appropriate Dialpad solutions.
  • •Learn the sales engineering tools used to test network environments.
Travel: High travel

Key Requirements

  • •Minimum 3 to 5 years of customer-facing experience as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar role.
  • •Technical curiosity and excitement about delivering technology solutions that make work better.
  • •Experience with scripting languages such as JavaScript and Python.
  • •Strong written and verbal communication skills with rapport-building, listening, and questioning abilities.
Experience:3-5 years
Skills:Rapport-buildingListeningQuestioningTroubleshootingCommunication
Certifications:Sales Engineering Demo Certification
Languages:English
Tech Stack:JavaScriptPython

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn