Technical Account Manager, Newspack

Automattic
Anywhere
Workplace: RemoteFull timeUSD 73,000 - 130,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Strategic thinking","Independent work","Collaboration","Organizational skills","Communication"]

Own end-to-end Newspack publisher migrations—from alignment through launch—while coordinating technical and business stakeholders to deliver on timelines and scope. Build close, long-term relationships with news publishers by troubleshooting WordPress/editor-facing issues, guiding feature adoption, and surfacing bugs and product improvements. Balance independent project management with collaborative support responsibilities to drive customer success across the publisher lifecycle.

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FursaFursa
Automattic
Automattic
2 years ago

Technical Account Manager, Newspack

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end Newspack publisher migrations—from alignment through launch—while coordinating technical and business stakeholders to deliver on timelines and scope. Build close, long-term relationships with news publishers by troubleshooting WordPress/editor-facing issues, guiding feature adoption, and surfacing bugs and product improvements. Balance independent project management with collaborative support responsibilities to drive customer success across the publisher lifecycle.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage publisher migrations from alignment through launch, owning timelines and coordinating technical and business stakeholders.
  • •Develop and maintain strong publisher relationships by understanding business goals, operational needs, and technical challenges.
  • •Troubleshoot technical and editor-facing issues, help publishers optimize Newspack features, and set realistic expectations for support scope.
  • •Maintain current Newspack and WordPress knowledge, identify product improvement opportunities, and collaborate with engineering on bugs and feature requests.
  • •Work independently to solve problems efficiently while documenting learnings, sharing insights, and improving workflows and support processes.

Pay and Benefits

Salary: USD 73,000 - 130,000 annually
Perks:Life InsuranceParental LeaveHealth InsuranceVisionDentalHome OfficeCoworking AllowanceLearning BudgetSabbatical

Key Requirements

  • •Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem.
  • •Background in client services, account management, or technical support, with direct customer problem solving.
  • •Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies.
  • •Comfort with technical troubleshooting, investigating root causes, and finding solutions within constraints.
  • •Clear professional written and verbal communication skills to explain technical concepts to non-technical audiences.
Skills:Strategic thinkingIndependent workCollaborationOrganizational skillsCommunication
Languages:English
Tech Stack:NewspackWordPressWordPress corePlugins

Company Brief

Automattic
Automattic builds and operates web publishing and commerce products including WordPress.com, WooCommerce, Jetpack, Tumblr, and WordPress VIP, providing hosting, developer tools, and services to help individuals and businesses publish and sell online.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2005
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