Technical Product Support Engineer

Provide end-to-end technical support for a specific customer, handling escalations, fleet performance, system installations, improvement programs, and upgrades. Serve as the intermediary and escalation focal point between the customer and the division, supporting field engineers with troubleshooting, calibration, service, and testing. Generate and present system performance metrics (e.g., MTBF/MTBI/availability), support ECO reviews, and create customer-facing technical documentation to ensure successful field implementation.