Mashreq

1 month ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide high-quality chat support for retail banking customers, adhering to service levels and compliance, while gathering feedback to drive product improvements. Explain procedures, handle inquiries about banking products, and escalate issues per policy in a fast-paced Direct Banking Center environment.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle chat interactions within defined service levels and quality standards.
•Capture customer feedback to drive product and service improvements.
•Maintain adherence to process flows and compliance protocols in a chat environment.
•Operate within standard bank rules and additional Direct Banking Center guidelines.
•Explain procedures or provide information regarding retail banking products and escalate issues as per policy.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics)
•1–3 years of experience in customer support or chat support roles
•Strong customer focus with empathy and patience
•Computer literacy and quick typing skills are essential
•Proficiency in English and Urdu/Hindi (verbal and written)

Experience:1-3 yearsBankingFinanceCustomer service

Skills:CommunicationEmpathyPatienceMultitaskTime managementTyping

Languages:EnglishUrdu/Hindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle chat interactions within defined service levels and quality standards.
•Capture customer feedback to drive product and service improvements.
•Maintain adherence to process flows and compliance protocols in a chat environment.
•Operate within standard bank rules and additional Direct Banking Center guidelines.
•Explain procedures or provide information regarding retail banking products and escalate issues as per policy.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics)
•1–3 years of experience in customer support or chat support roles
•Strong customer focus with empathy and patience
•Computer literacy and quick typing skills are essential
•Proficiency in English and Urdu/Hindi (verbal and written)

Experience:1-3 yearsBankingFinanceCustomer service

Skills:CommunicationEmpathyPatienceMultitaskTime managementTyping

Languages:EnglishUrdu/Hindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor